Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Describe your need, get a tailored program and a pre-filled quote in 3 min. A 100% free call with an advisor.
1 seat held for the next session
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Unmanaged conflicts generate up to 25% productivity loss according to recent studies.
Without solid resolution skills, teams lose key contracts and see their turnover explode.
Managers and sales professionals who are exposed risk lasting career blocks in an ultra-competitive market.
Acting now avoids these quantified losses and secures professional positioning.
Participants explore the origins of conflicts in sales and negotiation contexts. They apply the DISC tool to identify profiles, create a tension map, and produce an individual diagnostic deliverable. Real-world business cases illustrate the mechanisms, followed by hands-on pair exercises to reinforce the methods.
This day deepens active listening and reformulation in negotiation situations. Learners practice delivering constructive feedback, design a personalized resolution plan, and work on real sales scenarios. Tools include DESC and filmed simulations for immediate feedback.
Professionals discover the principles of principled negotiation applied to conflict resolution. They practice strategic concessions, draft win-win agreements, and analyze complex closings. Group role-plays allow testing of acquired skills on concrete client cases.
The training focuses on restoring commercial relationships after tension. Participants develop follow-up sequences, integrate closing in a calmed context, and create client tracking tools. In-person exercises with group feedback strengthen direct application in the workplace.
Learners synthesize their learning through a certified action plan for their company. They present concrete conflict management projects, receive a final evaluation, and validate their negotiation skills. A complete deliverable and implementation support conclude the training.
The Training Conflict Resolution - Managing Conflicts in the Workplace program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
For the smooth delivery of the Training Conflict Resolution - Managing Conflicts in the Workplace program, the following equipment is required:
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
Assessment of skills acquired during the Training Conflict Resolution - Managing Conflicts in the Workplace program is performed through:
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
Sales & negotiationIndustry-certified
Digital marketing & strategyIndustry-certified
Professional communicationIndustry-certified
Sales & negotiationIndustry-certified
Conflict management & mediationIndustry-certified
Conflict management & mediationIndustry-certified
Conflict management & mediationIndustry-certified
Conflict management & mediationIndustry-certified
Conflict management & mediationIndustry-certified
Conflict management & mediationIndustry-certified
Sales & negotiationIndustry-certified
Sales & negotiationIndustry-certified
Sales & negotiationIndustry-certified
Sales & negotiationIndustry-certified
Sales & negotiationIndustry-certified
Sales & negotiationIndustry-certified
Software architecture & craftIndustry-certified
Software architecture & craftIndustry-certified
Software architecture & craftIndustry-certified
Software architecture & craftIndustry-certified
Software architecture & craftIndustry-certified
Software architecture & craftIndustry-certified
Professional communicationIndustry-certified
Professional communicationIndustry-certified
Professional communicationIndustry-certified
Professional communicationIndustry-certified
Professional communicationIndustry-certified
Professional communicationIndustry-certifiedAvailable on-site and remotely. Pick your city to see the local training center.
30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.