Built for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

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Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

Training Conflict Resolution - Managing Conflicts in the Workplace

Ref: OMF310
10 people max.
From $5,775 HT / per person
On-site on request · +$540 with certification exam
5 days
Remote

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Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Master conflict resolution techniques in professional training
  • Develop advanced skills for negotiation in the workplace
  • Design certified strategies adapted to professional contexts
  • Optimize tension management within teams
  • Implement closing and sales tools after conflict resolution
  • Strengthen assertive communication in complex situations
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Unmanaged conflicts generate up to 25% productivity loss according to recent studies.

  • Without solid resolution skills, teams lose key contracts and see their turnover explode.

  • Managers and sales professionals who are exposed risk lasting career blocks in an ultra-competitive market.

  • Acting now avoids these quantified losses and secures professional positioning.

Youcef TAHRI
Youcef TAHRI

Learni trainer · Management expert

73%productivity gap
×3cost of inaction

Program

Module 1Theme: Conflict Diagnosis (DISC tools, mapping, analysis deliverables)

Participants explore the origins of conflicts in sales and negotiation contexts. They apply the DISC tool to identify profiles, create a tension map, and produce an individual diagnostic deliverable. Real-world business cases illustrate the mechanisms, followed by hands-on pair exercises to reinforce the methods.

Module 2Theme: Assertive Communication and Conflict Resolution (techniques, feedback, plan deliverables)

This day deepens active listening and reformulation in negotiation situations. Learners practice delivering constructive feedback, design a personalized resolution plan, and work on real sales scenarios. Tools include DESC and filmed simulations for immediate feedback.

Module 3Theme: Negotiation and Conflict Mediation (Harvard methods, concessions, contract deliverables)

Professionals discover the principles of principled negotiation applied to conflict resolution. They practice strategic concessions, draft win-win agreements, and analyze complex closings. Group role-plays allow testing of acquired skills on concrete client cases.

Module 4Theme: Closing and Post-Conflict Sales (strategies, follow-up, tracking deliverables)

The training focuses on restoring commercial relationships after tension. Participants develop follow-up sequences, integrate closing in a calmed context, and create client tracking tools. In-person exercises with group feedback strengthen direct application in the workplace.

Module 5Theme: Integration and Certification in Conflict Resolution (synthesis, action plan, final deliverables)

Learners synthesize their learning through a certified action plan for their company. They present concrete conflict management projects, receive a final evaluation, and validate their negotiation skills. A complete deliverable and implementation support conclude the training.

Evaluation method

  • Filmed role-plays with feedback and corrections
  • Individual certified action plan
  • Knowledge validation quiz

Learning method

  • Practical exercises in pairs
  • Role-playing on real cases
  • Video analyses
  • Daily group debriefs

Methods, materials and delivery

The Training Conflict Resolution - Managing Conflicts in the Workplace program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Managing Conflicts in the Workplace program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Managing Conflicts in the Workplace program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Conflict Resolution - Managing Conflicts in the Workplace training cost?+
The price is $5,775 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Conflict Resolution - Managing Conflicts in the Workplace training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Experience in sales or management, mastery of basic interpersonal communication
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

This training across cities

Available on-site and remotely. Pick your city to see the local training center.

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