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Training Conflict Resolution - Harmonizing Teams Serenely

Ref: CLT215
10 people max.
4375€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

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Learning objectives

  • Master the fundamentals of conflict resolution for serene professional environments
  • Identify sources of tension in the company using certified diagnostic tools
  • Develop mediation skills to manage disagreements effectively
  • Implement non-violent communication techniques in real situations
  • Build personalized action plans to prevent recurring conflicts
  • Optimize team cohesion through proven methods in certified training

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Fouzi Benzidane
Fouzi Benzidane

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1Conflict Resolution Fundamentals: Identifying Types and Sources in the Company (Thomas-Kilmann Models, Diagnostic Questionnaires)

Discovery of professional conflict mechanisms through concrete cases of tense teams, use of the Thomas-Kilmann model to classify management styles, practical diagnostic exercises on real company scenarios, collaborative analysis of your personal experiences, development of a first mapping of conflict risks in your professional context, with immediate trainer feedback for immediate and actionable understanding.

Module 2Conflict Resolution Communication: CNV Techniques to Defuse Tensions (Active Empathy, Benevolent Listening)

Immersion in Non-Violent Communication applied to conflict resolution, practice of empathetic listening exercises on simulated team dialogues, reformulation of hidden needs behind conflicting emotions, role-play with partners to transform criticism into constructive requests, creation of personalized scripts for tense meetings, group feedback to refine relational skills and boost immediate confidence.

Module 3Conflict Resolution Mediation: Leading Neutral and Effective Sessions (Mediator Roles, Structured Steps)

Step-by-step learning of the mediation process in professional conflict resolution, simulation of triadic mediations with real team conflicts, alternating roles to experience neutrality and impartiality, use of visual tools like framework agreements for lasting conclusions, video analysis of sessions to correct biases, production of a deployable mediator deliverable ready for your company by the end of the day.

Module 4Conflict Prevention: Building Resilient Team Cultures (Team-Building Workshops, Collective Charters)

Exploration of proactive strategies in conflict resolution to anticipate crises, collaborative workshops to co-create anti-conflict team charters, remote-adapted team-building exercises with digital tools like Miro, identification of weak signals via quick audits, implementation of weekly rituals to strengthen cohesion, live testing of your preventive plan on a fictional company case, with collective optimization for immediate application.

Module 5Conflict Resolution Application: Red Thread Projects and Certified Action Plans (Post-Training Follow-Up, Skills Assessment)

Synthesis via a personal red thread project on a real conflict from your company, oral presentation with detailed and measurable action plan, integration of learned tools for concrete and lasting resolution, 30-day follow-up simulation to anchor skills, delivery of Qualiopi certified attestation, networking exchanges to share best practices, departure with a complete professional kit including templates and resources to excel in conflict resolution starting tomorrow.

Evaluation method

  • Interactive MCQ on conflict resolution models
  • Assessment through practical mediation role-play
  • Defense of personal anti-conflict action plan

Learning method

  • Sessions led by an active certified expert mediator
  • Practical exercises on authentic company cases
  • Evolving red thread project over 5 days
  • Digital pedagogical support provided for life

Methods, materials and delivery

The Training Conflict Resolution - Harmonizing Teams Serenely program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Harmonizing Teams Serenely program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Harmonizing Teams Serenely program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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