Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
Training Conflict Resolution - Harmonizing Teams Serenely
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Master the fundamentals of conflict resolution for serene professional environments
- Identify sources of tension in the company using certified diagnostic tools
- Develop mediation skills to manage disagreements effectively
- Implement non-violent communication techniques in real situations
- Build personalized action plans to prevent recurring conflicts
- Optimize team cohesion through proven methods in certified training
Our social commitment
A school kit donated to a child for every training
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without conflict-resolution skills, teams lose an average of 20% productivity due to unmanaged tensions, with turnover multiplied by 2,5 according to Gallup 2025.
Companies incur 37% more relational incidents, costing up to 15 000€ per employee per year in absenteeism.
In 2026, 68% of managers fail their evaluations for lack of mastery of human dynamics.
Every ignored conflict widens the competitive gap, exposes the company to legal risks, and stalls growth: get trained before losses pile up.
Program
Module 1Conflict Resolution Fundamentals: Identifying Types and Sources in the Company (Thomas-Kilmann Models, Diagnostic Questionnaires)
Discovery of professional conflict mechanisms through concrete cases of tense teams, use of the Thomas-Kilmann model to classify management styles, practical diagnostic exercises on real company scenarios, collaborative analysis of your personal experiences, development of a first mapping of conflict risks in your professional context, with immediate trainer feedback for immediate and actionable understanding.
Module 2Conflict Resolution Communication: CNV Techniques to Defuse Tensions (Active Empathy, Benevolent Listening)
Immersion in Non-Violent Communication applied to conflict resolution, practice of empathetic listening exercises on simulated team dialogues, reformulation of hidden needs behind conflicting emotions, role-play with partners to transform criticism into constructive requests, creation of personalized scripts for tense meetings, group feedback to refine relational skills and boost immediate confidence.
Module 3Conflict Resolution Mediation: Leading Neutral and Effective Sessions (Mediator Roles, Structured Steps)
Step-by-step learning of the mediation process in professional conflict resolution, simulation of triadic mediations with real team conflicts, alternating roles to experience neutrality and impartiality, use of visual tools like framework agreements for lasting conclusions, video analysis of sessions to correct biases, production of a deployable mediator deliverable ready for your company by the end of the day.
Module 4Conflict Prevention: Building Resilient Team Cultures (Team-Building Workshops, Collective Charters)
Exploration of proactive strategies in conflict resolution to anticipate crises, collaborative workshops to co-create anti-conflict team charters, remote-adapted team-building exercises with digital tools like Miro, identification of weak signals via quick audits, implementation of weekly rituals to strengthen cohesion, live testing of your preventive plan on a fictional company case, with collective optimization for immediate application.
Module 5Conflict Resolution Application: Red Thread Projects and Certified Action Plans (Post-Training Follow-Up, Skills Assessment)
Synthesis via a personal red thread project on a real conflict from your company, oral presentation with detailed and measurable action plan, integration of learned tools for concrete and lasting resolution, 30-day follow-up simulation to anchor skills, delivery of Qualiopi certified attestation, networking exchanges to share best practices, departure with a complete professional kit including templates and resources to excel in conflict resolution starting tomorrow.
Evaluation method
- Interactive MCQ on conflict resolution models
- Assessment through practical mediation role-play
- Defense of personal anti-conflict action plan
Learning method
- Sessions led by an active certified expert mediator
- Practical exercises on authentic company cases
- Evolving red thread project over 5 days
- Digital pedagogical support provided for life
Methods, materials and delivery
The Training Conflict Resolution - Harmonizing Teams Serenely program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Conflict Resolution - Harmonizing Teams Serenely program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training Conflict Resolution - Harmonizing Teams Serenely program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training Conflict Resolution - Harmonizing Teams Serenely training cost?+
The price is $5,775 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Conflict Resolution - Harmonizing Teams Serenely training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Professional experience, proficiency in oral and written communication
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote
This training across cities
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