Training Conflict Resolution - Harmonizing Teams Serenely

$5,775

  • 5 days
  • Onsite
  • 10 people max.
Ref: CLT215
10 people max.
$5,775
In-company rate: from $10,395 for the whole team
On-site and certification exam on quote
5 days
Onsite

Don't let this gap widen

Why this program matters

  • Without conflict-resolution skills, teams lose an average of 20% productivity due to unmanaged tensions, with turnover multiplied by 2,5 according to Gallup 2025.

  • Companies incur 37% more relational incidents, costing up to 15 000€ per employee per year in absenteeism.

  • In 2026, 68% of managers fail their evaluations for lack of mastery of human dynamics.

  • Every ignored conflict widens the competitive gap, exposes the company to legal risks, and stalls growth: get trained before losses pile up.

Naël GUERIN, Learni trainer · Cybersecurity & project management
Naël GUERIN

Learni trainer · Cybersecurity & project management

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

41,119 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

Every program built with a dedicated engineer

  • OpenAI
  • Anthropic
  • Mistral AI
  • NVIDIA
  • Google
  • Amazon Web Services
  • Microsoft Dynamics 365
  • Salesforce
  • ServiceNow
  • SAP
  • Oracle
  • Cisco
  • Fortinet
  • Palo Alto Networks
  • Aruba
  • VMware
  • Red Hat
  • Databricks
  • Snowflake
  • OVHcloud
  • Notion
  • AMD
  • Apple

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master the fundamentals of conflict resolution for serene professional environments
  • Identify sources of tension in the company using certified diagnostic tools
  • Develop mediation skills to manage disagreements effectively
  • Implement non-violent communication techniques in real situations
  • Build personalized action plans to prevent recurring conflicts
  • Optimize team cohesion through proven methods in certified training

Program

Conflict Resolution curriculum: 5 modules over 5 days

Module 1 : Conflict Resolution Fundamentals: Identifying Types and Sources in the Company (Thomas-Kilmann Models, Diagnostic Questionnaires)

Discovery of professional conflict mechanisms through concrete cases of tense teams, use of the Thomas-Kilmann model to classify management styles, practical diagnostic exercises on real company scenarios, collaborative analysis of your personal experiences, development of a first mapping of conflict risks in your professional context, with immediate trainer feedback for immediate and actionable understanding.

Module 2 : Conflict Resolution Communication: CNV Techniques to Defuse Tensions (Active Empathy, Benevolent Listening)

Immersion in Non-Violent Communication applied to conflict resolution, practice of empathetic listening exercises on simulated team dialogues, reformulation of hidden needs behind conflicting emotions, role-play with partners to transform criticism into constructive requests, creation of personalized scripts for tense meetings, group feedback to refine relational skills and boost immediate confidence.

Module 3 : Conflict Resolution Mediation: Leading Neutral and Effective Sessions (Mediator Roles, Structured Steps)

Step-by-step learning of the mediation process in professional conflict resolution, simulation of triadic mediations with real team conflicts, alternating roles to experience neutrality and impartiality, use of visual tools like framework agreements for lasting conclusions, video analysis of sessions to correct biases, production of a deployable mediator deliverable ready for your company by the end of the day.

Module 4 : Conflict Prevention: Building Resilient Team Cultures (Team-Building Workshops, Collective Charters)

Exploration of proactive strategies in conflict resolution to anticipate crises, collaborative workshops to co-create anti-conflict team charters, remote-adapted team-building exercises with digital tools like Miro, identification of weak signals via quick audits, implementation of weekly rituals to strengthen cohesion, live testing of your preventive plan on a fictional company case, with collective optimization for immediate application.

Module 5 : Conflict Resolution Application: Red Thread Projects and Certified Action Plans (Post-Training Follow-Up, Skills Assessment)

Synthesis via a personal red thread project on a real conflict from your company, oral presentation with detailed and measurable action plan, integration of learned tools for concrete and lasting resolution, 30-day follow-up simulation to anchor skills, delivery of Qualiopi certified attestation, networking exchanges to share best practices, departure with a complete professional kit including templates and resources to excel in conflict resolution starting tomorrow.

How Conflict Resolution skills are assessed

  • Interactive MCQ on conflict resolution models
  • Assessment through practical mediation role-play
  • Defense of personal anti-conflict action plan

How the Conflict Resolution course is taught

  • Sessions led by an active certified expert mediator
  • Practical exercises on authentic company cases
  • Evolving red thread project over 5 days
  • Digital pedagogical support provided for life

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Harmonizing Teams Serenely program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Harmonizing Teams Serenely program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Harmonizing Teams Serenely program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on thomas-Kilmann Models, diagnostic Questionnaires, active Empathy, benevolent Listening, mediator Roles and structured Steps. Those tools come from the Conflict Resolution program itself, delivered on site over 5 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master the fundamentals of conflict resolution for serene professional environments, identify sources of tension in the company using certified diagnostic tools and develop mediation skills to manage disagreements effectively. Those are the stated objectives of the Conflict Resolution program at Intermediate level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Conflict Resolution Fundamentals: Identifying Types and Sources in the Company (Thomas-Kilmann Models, Diagnostic Questionnaires). Day 2: Conflict Resolution Communication: CNV Techniques to Defuse Tensions (Active Empathy, Benevolent Listening). Day 3: Conflict Resolution Mediation: Leading Neutral and Effective Sessions (Mediator Roles, Structured Steps). Day 4: Conflict Prevention: Building Resilient Team Cultures (Team-Building Workshops, Collective Charters). Day 5: Conflict Resolution Application: Red Thread Projects and Certified Action Plans (Post-Training Follow-Up, Skills Assessment). The Conflict Resolution program runs over 5 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on interactive MCQ on conflict resolution models, assessment through practical mediation role-play and defense of personal anti-conflict action plan. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $5,775 per participant. For an in-company team, the flat rate starts at $10,395 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
5 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
Professional experience, proficiency in oral and written communication.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

Reply within 24h · Vetted experts · USD invoicing · W-9 available
On-site & remote

Conflict Resolution training in your city

Available on-site and remotely. Pick your city to see the local training center.

Share in 2 clicks