Training Conflict Resolution - Manage Tensions and Boost Team Performance

$3,465

  • 3 days
  • Onsite
  • 10 people max.
Ref: NWH453
10 people max.
$3,465
In-company rate: from $6,290 for the whole team
On-site and certification exam on quote
3 days
Onsite

Don't let this gap widen

Why this program matters

  • Without mastering conflict resolution, companies lose an average of 25% productivity due to internal tensions, with 37% of managers spending more than 20% of their time managing avoidable crises.

  • Unresolved conflicts generate 50% higher turnover, costing up to 200 000 € per year per team of 10 people in recruitments and absenteeism.

  • In 2026, 68% of management failures stem from poor relational management, blocking promotions and growth.

  • Every ignored conflict widens the competitive gap, exposing your career and your organization to unnecessary risks: train now to reverse the trend.

Youcef TAHRI, Learni trainer · Management expert
Youcef TAHRI

Learni trainer · Management expert

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

41,181 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

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Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master conflict diagnosis techniques for professional intervention
  • Develop mediation skills adapted to business contexts
  • Implement certified and sustainable conflict resolution strategies
  • Optimize non-violent communication to defuse tensions
  • Lead conflict management workshops for high-performing teams
  • Evaluate the impact of resolutions on productivity and social climate

Program

Conflict Resolution curriculum: 3 modules over 3 days

Module 1 : Conflict Resolution Diagnosis: Identifying Causes and Types in the Company (Thomas-Kilmann Model, Root Cause Analysis)

Immersion in the mechanisms of professional conflicts through real business cases, hands-on use of the Thomas-Kilmann model to classify management styles, exercises analyzing situations experienced by participants, identification of root causes using cartographic tools like the 5 Whys, collective presentation of diagnoses and development of a first personalized intervention plan, while fostering immediate awareness of the stakes for your daily managerial role.

Module 2 : Conflict Resolution Techniques: Mediation and Non-Violent Communication (NVC, Active Empathy Tools)

Practical application of Rosenberg's non-violent communication to rephrase underlying needs, pairwise mediation simulations on tense team scenarios, use of tools like the wheel of emotions and active listening to defuse crises, filmed role-playing games with video debriefing to refine postures, construction of resolution scripts adapted to hierarchical or interdepartmental conflicts, demonstrating how to transform oppositions into opportunities for cohesion and collective performance.

Module 3 : Implementing Conflict Resolution: Practical Workshops and Sustainable Follow-Up (Post-Conflict Monitoring, KPI Indicators)

Immersive workshops to lead group resolution sessions, development of concrete action plans with success indicators such as team satisfaction rates, exercises on managing relapses and long-term follow-up via company protocols, study of real cases with feedback from certified leaders, production of a personal mediation kit including templates and checklists, closing with a complete simulation of a complex conflict resolved live, proving immediate mastery to boost your leadership.

How Conflict Resolution skills are assessed

  • MCQ on conflict resolution models and techniques
  • Evaluation through filmed practical role-playing
  • Defense of a personal action plan in front of the group

How the Conflict Resolution course is taught

  • Sessions led by certified mediation expert trainers
  • Simulations and role-playing games on authentic business cases
  • Thread project: resolution of a simulated conflict in a team
  • Complete pedagogical folder with reusable tools and supports

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Manage Tensions and Boost Team Performance program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Manage Tensions and Boost Team Performance program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Manage Tensions and Boost Team Performance program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on thomas-Kilmann Model, root Cause Analysis, NVC, active Empathy Tools, post-Conflict Monitoring and KPI Indicators. Those tools come from the Conflict Resolution program itself, delivered on site over 3 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master conflict diagnosis techniques for professional intervention, develop mediation skills adapted to business contexts and implement certified and sustainable conflict resolution strategies. Those are the stated objectives of the Conflict Resolution program at Intermediate level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Conflict Resolution Diagnosis: Identifying Causes and Types in the Company (Thomas-Kilmann Model, Root Cause Analysis). Day 2: Conflict Resolution Techniques: Mediation and Non-Violent Communication (NVC, Active Empathy Tools). Day 3: Implementing Conflict Resolution: Practical Workshops and Sustainable Follow-Up (Post-Conflict Monitoring, KPI Indicators). The Conflict Resolution program runs over 3 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on MCQ on conflict resolution models and techniques, evaluation through filmed practical role-playing and defense of a personal action plan in front of the group. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $3,465 per participant. For an in-company team, the flat rate starts at $6,290 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
3 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
Experience in management or team facilitation, basics in interpersonal communication.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

Reply within 24h · Vetted experts · USD invoicing · W-9 available
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