Training Conflict Resolution - Mastering Complex Crises in Business

Very demanding course · Expertise required

$4,620

  • 4 days
  • Onsite
  • 10 people max.
Ref: XJJ591
10 people max.
$4,620
In-company rate: from $7,865 for the whole team
On-site and certification exam on quote
4 days
Onsite

Don't let this gap widen

Why this program matters

  • Without expert mastery of conflict resolution, companies suffer an additional 25% turnover among key talent, costing an average of 150 000€ per year in failed recruitments.

  • Untrained teams lose 35% productivity over months of unmanaged tensions, with 42% of project failures linked to internal conflicts according to Deloitte 2025.

  • Managers without these advanced skills stagnate in their careers, passed over by 68% of recruiters in favor of agile leadership profiles.

  • Every unresolved crisis erodes company culture, widening the competitive gap against trained rivals who rebound faster.

Naël GUERIN, Learni trainer · Cybersecurity & project management
Naël GUERIN

Learni trainer · Cybersecurity & project management

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

41,120 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

Every program built with a dedicated engineer

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  • Fortinet
  • Palo Alto Networks
  • Aruba
  • VMware
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  • Snowflake
  • OVHcloud
  • Notion
  • AMD
  • Apple

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master advanced conflict resolution models for high-tension professional environments
  • Develop strategic mediation skills tailored to certified businesses
  • Analyze conflicting group dynamics to anticipate and defuse crises
  • Implement expert negotiation protocols in multinational contexts
  • Design post-conflict action plans to boost collective performance
  • Optimize emotional management in conflict resolution for agile leaders
  • Evaluate the impact of interventions on company culture and talent retention

Program

Conflict Resolution curriculum: 4 modules over 4 days

Module 1 : Advanced Conflict Resolution Analysis: In-Depth Diagnostics and Modeling (Thomas-Kilmann, Psycho-Social Tools)

Dive into expert analysis of latent conflicts through real business cases, use the Thomas-Kilmann model to map confrontation styles, conduct interactive diagnostics on authentic crisis videos, develop personalized evaluation grids, and produce a preliminary report on an ongoing conflict case, with immediate trainer feedback to refine your professional approach.

Module 2 : Expert Mediation Techniques in Conflict Resolution: Structured Protocols (Roles, Phases, Digital Tools)

Master advanced mediation phases by simulating complex remote mediations, integrate tools like Miro for collaborative mapping, manage emotions through expert reframing exercises and deep active listening, apply protocols to inter-departmental conflicts, and generate a negotiated framework agreement for your ongoing case, strengthening your certified business skills.

Module 3 : Strategic Negotiation in Conflict Resolution: Multinational Tactics (Role-Playing, High-Stakes Scenarios)

Tackle tense negotiations in immersive role-playing inspired by real corporate crises, deploy advanced BATNA tactics and Harvard principles adapted for experts, analyze cultural issues in international contexts, test counter-strategies in real time, and elaborate a robust contingency plan for your ongoing project, boosting your professional resolution leadership.

Module 4 : Implementation and Follow-Up in Conflict Resolution: Sustainable Action Plans (KPIs, Post-Crisis Coaching, ROI Evaluation)

Design measurable post-conflict action plans with clear KPIs on retention and productivity, simulate individual and collective coaching to embed changes, evaluate ROI using practical dashboards, integrate monitoring tools like Google Sheets dashboards, finalize your ongoing project with presentation and follow-up plan, ensuring sustainable transformation in certified businesses.

How Conflict Resolution skills are assessed

  • Expert multiple-choice quiz to validate learning outcomes at the end of the training
  • Continuous assessment via mediation simulations and role-playing exercises
  • Presentation of the ongoing action plan project to the trainer and peers

How the Conflict Resolution course is taught

  • Courses led by an expert corporate mediation trainer
  • Practical simulations based on real professional conflict cases
  • Progressive ongoing project to apply expert resolution techniques
  • Complete course materials and digital resources provided to participants

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Mastering Complex Crises in Business program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Mastering Complex Crises in Business program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Mastering Complex Crises in Business program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on thomas-Kilmann, psycho-Social Tools, roles, phases, digital Tools and role-Playing. Those tools come from the Conflict Resolution program itself, delivered on site over 4 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master advanced conflict resolution models for high-tension professional environments, develop strategic mediation skills tailored to certified businesses and analyze conflicting group dynamics to anticipate and defuse crises. Those are the stated objectives of the Conflict Resolution program at Expert level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Advanced Conflict Resolution Analysis: In-Depth Diagnostics and Modeling (Thomas-Kilmann, Psycho-Social Tools). Day 2: Expert Mediation Techniques in Conflict Resolution: Structured Protocols (Roles, Phases, Digital Tools). Day 3: Strategic Negotiation in Conflict Resolution: Multinational Tactics (Role-Playing, High-Stakes Scenarios). Day 4: Implementation and Follow-Up in Conflict Resolution: Sustainable Action Plans (KPIs, Post-Crisis Coaching, ROI Evaluation). The Conflict Resolution program runs over 4 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on expert multiple-choice quiz to validate learning outcomes at the end of the training, continuous assessment via mediation simulations and role-playing exercises and presentation of the ongoing action plan project to the trainer and peers. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $4,620 per participant. For an in-company team, the flat rate starts at $7,865 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
4 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
5 years of experience in team management, mastery of fundamentals in mediation and crisis management.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

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