Built for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

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Training Conflict Resolution - Mastering Complex Crises in Business

Ref: XJJ591
10 people max.
From $5,880 HT / per person
On-site on request · +$540 with certification exam
4 days
Remote

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Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Master advanced conflict resolution models for high-tension professional environments
  • Develop strategic mediation skills tailored to certified businesses
  • Analyze conflicting group dynamics to anticipate and defuse crises
  • Implement expert negotiation protocols in multinational contexts
  • Design post-conflict action plans to boost collective performance
  • Optimize emotional management in conflict resolution for agile leaders
  • Evaluate the impact of interventions on company culture and talent retention
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Without expert mastery of conflict resolution, companies suffer an additional 25% turnover among key talent, costing an average of 150 000€ per year in failed recruitments.

  • Untrained teams lose 35% productivity over months of unmanaged tensions, with 42% of project failures linked to internal conflicts according to Deloitte 2025.

  • Managers without these advanced skills stagnate in their careers, passed over by 68% of recruiters in favor of agile leadership profiles.

  • Every unresolved crisis erodes company culture, widening the competitive gap against trained rivals who rebound faster.

Youcef TAHRI
Youcef TAHRI

Learni trainer · Management expert

73%productivity gap
×3cost of inaction

Program

Module 1Advanced Conflict Resolution Analysis: In-Depth Diagnostics and Modeling (Thomas-Kilmann, Psycho-Social Tools)

Dive into expert analysis of latent conflicts through real business cases, use the Thomas-Kilmann model to map confrontation styles, conduct interactive diagnostics on authentic crisis videos, develop personalized evaluation grids, and produce a preliminary report on an ongoing conflict case, with immediate trainer feedback to refine your professional approach.

Module 2Expert Mediation Techniques in Conflict Resolution: Structured Protocols (Roles, Phases, Digital Tools)

Master advanced mediation phases by simulating complex remote mediations, integrate tools like Miro for collaborative mapping, manage emotions through expert reframing exercises and deep active listening, apply protocols to inter-departmental conflicts, and generate a negotiated framework agreement for your ongoing case, strengthening your certified business skills.

Module 3Strategic Negotiation in Conflict Resolution: Multinational Tactics (Role-Playing, High-Stakes Scenarios)

Tackle tense negotiations in immersive role-playing inspired by real corporate crises, deploy advanced BATNA tactics and Harvard principles adapted for experts, analyze cultural issues in international contexts, test counter-strategies in real time, and elaborate a robust contingency plan for your ongoing project, boosting your professional resolution leadership.

Module 4Implementation and Follow-Up in Conflict Resolution: Sustainable Action Plans (KPIs, Post-Crisis Coaching, ROI Evaluation)

Design measurable post-conflict action plans with clear KPIs on retention and productivity, simulate individual and collective coaching to embed changes, evaluate ROI using practical dashboards, integrate monitoring tools like Google Sheets dashboards, finalize your ongoing project with presentation and follow-up plan, ensuring sustainable transformation in certified businesses.

Evaluation method

  • Expert multiple-choice quiz to validate learning outcomes at the end of the training
  • Continuous assessment via mediation simulations and role-playing exercises
  • Presentation of the ongoing action plan project to the trainer and peers

Learning method

  • Courses led by an expert corporate mediation trainer
  • Practical simulations based on real professional conflict cases
  • Progressive ongoing project to apply expert resolution techniques
  • Complete course materials and digital resources provided to participants

Methods, materials and delivery

The Training Conflict Resolution - Mastering Complex Crises in Business program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Mastering Complex Crises in Business program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Mastering Complex Crises in Business program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Conflict Resolution - Mastering Complex Crises in Business training cost?+
The price is $5,880 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Conflict Resolution - Mastering Complex Crises in Business training?+
The training lasts 4 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
5 years of experience in team management, mastery of fundamentals in mediation and crisis management
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

This training across cities

Available on-site and remotely. Pick your city to see the local training center.

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