Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Learning objectives
- Master the causes and types of conflicts for serene professional environments
- Develop skills in active listening and certified non-violent communication
- Implement company-adapted mediation techniques
- Design preventive strategies to boost team cohesion
- Optimize conflict resolution through practical professional exercises
- Acquire certified tools for effective management of collective tensions
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.
Organizations that don't train their talents on key topics see their competitiveness drop.
Every quarter without training is a gap widening with competitors who invest.
The cost of inaction quickly exceeds that of well-targeted training.
Program
Module 1Fundamentals of Conflict Resolution: Identify Sources and Impacts in the Company (Thomas-Kilmann Models, Cause Analysis)
Dive into the mechanisms of professional conflicts through concrete cases of teams in tension, learn to diagnose emotional and structural origins using the Thomas-Kilmann model, conduct interactive self-assessments to identify your management styles, analyze videos of real business situations, produce a mapping of typical conflicts in your professional context, and develop a first personalized prevention plan for immediate results.
Module 2Conflict Resolution Techniques: Active Listening and Benevolent Communication (CNV Tools, Role-Play Exercises)
Practice empathetic listening and Marshall Rosenberg's non-violent communication on team scenarios inspired by daily professional life, perform guided role-plays to defuse tensions, test powerful rephrasings to clarify underlying needs, integrate tools like speaking rounds in videoconference, analyze your experience feedback in groups, and create a personal kit of key phrases to transform disagreements into collaborative opportunities from the next session.
Module 3Conflict Resolution Application: Mediation and Sustainable Prevention (Complex Simulations, Deliverable Action Plans)
Simulate complete mediations remotely on real business cases involving multiple parties, deploy structured resolution protocols with timelines and success indicators, evaluate effectiveness through cross feedback, design preventive workshops for your team such as virtual team-buildings, produce a certified personalized action plan with monthly follow-up, and conclude with a final situational exercise to anchor your new professional conflict resolution skills.
Evaluation method
- Multiple-choice quiz to validate learning at the end of the training
- Continuous evaluation through practical exercises and role-plays
- Presentation of personal action plan to the trainer
Learning method
- Courses led by an expert trainer in active mediation
- Practical exercises based on real business cases
- Progressive red thread project throughout the training
- Complete course materials provided to each participant
Methods, materials and delivery
The Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion training cost?+
The individual price is $3,465 (USD). A detailed quote is sent within one business day.
How long is the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion training?+
The training lasts 3 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Basic experience in team management or daily professional interactions
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
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