Training Conflict Resolution - Manage Tensions and Boost Team Cohesion

$3,465

  • 3 days
  • Onsite
  • 10 people max.
Ref: JGB118
10 people max.
$3,465
In-company rate: from $6,290 for the whole team
On-site and certification exam on quote
3 days
Onsite

Don't let this gap widen

Why this program matters

  • Without mastery of conflict resolution, teams lose 25% productivity on average due to unmanaged tensions, according to Harvard Business Review studies.

  • Turnover surges 40% in companies where managers ignore these skills, costing up to 200k€ per year in unnecessary hires.

  • In 2026, 68% of management failures stem from poorly resolved conflicts, blocking promotions and growth.

  • Every month without training widens the competitive gap, exposing your career and your company to unnecessary risks.

Naël GUERIN, Learni trainer · Cybersecurity & project management
Naël GUERIN

Learni trainer · Cybersecurity & project management

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

41,181 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

Every program built with a dedicated engineer

  • OpenAI
  • Anthropic
  • Mistral AI
  • NVIDIA
  • Google
  • Amazon Web Services
  • Microsoft Dynamics 365
  • Salesforce
  • ServiceNow
  • SAP
  • Oracle
  • Cisco
  • Fortinet
  • Palo Alto Networks
  • Aruba
  • VMware
  • Red Hat
  • Databricks
  • Snowflake
  • OVHcloud
  • Notion
  • AMD
  • Apple

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master the causes and types of conflicts for serene professional environments
  • Develop skills in active listening and certified non-violent communication
  • Implement company-adapted mediation techniques
  • Design preventive strategies to boost team cohesion
  • Optimize conflict resolution through practical professional exercises
  • Acquire certified tools for effective management of collective tensions

Program

Conflict Resolution curriculum: 3 modules over 3 days

Module 1 : Fundamentals of Conflict Resolution: Identify Sources and Impacts in the Company (Thomas-Kilmann Models, Cause Analysis)

Dive into the mechanisms of professional conflicts through concrete cases of teams in tension, learn to diagnose emotional and structural origins using the Thomas-Kilmann model, conduct interactive self-assessments to identify your management styles, analyze videos of real business situations, produce a mapping of typical conflicts in your professional context, and develop a first personalized prevention plan for immediate results.

Module 2 : Conflict Resolution Techniques: Active Listening and Benevolent Communication (CNV Tools, Role-Play Exercises)

Practice empathetic listening and Marshall Rosenberg's non-violent communication on team scenarios inspired by daily professional life, perform guided role-plays to defuse tensions, test powerful rephrasings to clarify underlying needs, integrate tools like speaking rounds in videoconference, analyze your experience feedback in groups, and create a personal kit of key phrases to transform disagreements into collaborative opportunities from the next session.

Module 3 : Conflict Resolution Application: Mediation and Sustainable Prevention (Complex Simulations, Deliverable Action Plans)

Simulate complete mediations remotely on real business cases involving multiple parties, deploy structured resolution protocols with timelines and success indicators, evaluate effectiveness through cross feedback, design preventive workshops for your team such as virtual team-buildings, produce a certified personalized action plan with monthly follow-up, and conclude with a final situational exercise to anchor your new professional conflict resolution skills.

How Conflict Resolution skills are assessed

  • Multiple-choice quiz to validate learning at the end of the training
  • Continuous evaluation through practical exercises and role-plays
  • Presentation of personal action plan to the trainer

How the Conflict Resolution course is taught

  • Courses led by an expert trainer in active mediation
  • Practical exercises based on real business cases
  • Progressive red thread project throughout the training
  • Complete course materials provided to each participant

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Manage Tensions and Boost Team Cohesion program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on thomas-Kilmann Models, cause Analysis, CNV Tools, role-Play Exercises, complex Simulations and deliverable Action Plans. Those tools come from the Conflict Resolution program itself, delivered on site over 3 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master the causes and types of conflicts for serene professional environments, develop skills in active listening and certified non-violent communication and implement company-adapted mediation techniques. Those are the stated objectives of the Conflict Resolution program at Beginner level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Fundamentals of Conflict Resolution: Identify Sources and Impacts in the Company (Thomas-Kilmann Models, Cause Analysis). Day 2: Conflict Resolution Techniques: Active Listening and Benevolent Communication (CNV Tools, Role-Play Exercises). Day 3: Conflict Resolution Application: Mediation and Sustainable Prevention (Complex Simulations, Deliverable Action Plans). The Conflict Resolution program runs over 3 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on multiple-choice quiz to validate learning at the end of the training, continuous evaluation through practical exercises and role-plays and presentation of personal action plan to the trainer. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $3,465 per participant. For an in-company team, the flat rate starts at $6,290 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
3 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
Basic experience in team management or daily professional interactions.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

Reply within 24h · Vetted experts · USD invoicing · W-9 available
On-site & remote

Conflict Resolution training in your city

Available on-site and remotely. Pick your city to see the local training center.

Share in 2 clicks