Built for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

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Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

Training Incident Management - Mastering Crises as a Team

Ref: VMY385
10 people max.
From $5,775 HT / per person
On-site on request · +$540 with certification exam
5 days
Remote

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Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Master advanced Incident Management processes in a professional context.
  • Develop leadership skills to guide teams during crises.
  • Design structured response plans tailored to company needs.
  • Optimize coaching tools to improve collective performance.
  • Implement certified Team Management methods during incidents.
  • Deploy prevention and post-incident analysis strategies.
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Companies that neglect advanced Incident Management suffer an average of 40% more downtime during crises.

  • This generates direct financial losses estimated at 250,000 euros per major incident according to recent studies.

  • Managers without these skills see their credibility and careers impacted, with an increased risk of turnover in their teams.

  • Failing to invest in this training exposes the organization to repeated failures and a lasting loss of competitiveness.

Youcef TAHRI
Youcef TAHRI

Learni trainer · Management expert

73%productivity gap
×3cost of inaction

Program

Module 1Theme: Advanced Fundamentals of Incident Management (ITIL 4, ServiceNow tools, risk mapping)

Participants explore ITIL frameworks applied to Incident Management, use ServiceNow to simulate incident flows, analyze real company cases and produce a risk map. They practice prioritization and emergency communication exercises in groups, with concrete deliverables such as an incident classification plan.

Module 2Theme: Leadership and Decision-Making in Incident Management (RACI methods, crisis simulations)

This day strengthens leadership skills during incidents through interactive simulations, application of RACI matrices and analysis of complex scenarios. Learners use remote collaboration tools to coordinate teams, generate impact reports and deliver a governance model adapted to their company.

Module 3Theme: Team Coaching during Incident Management (feedback techniques, practical workshops)

Trainees develop coaching practices to support teams in crisis situations, apply structured feedback techniques and lead collective resolution workshops. They work on concrete cases with tools such as Miro, produce personalized support plans and validate team performance deliverables.

Module 4Theme: Tools and Automation for Incident Management (Power BI, automation, reporting)

The training covers automation of Incident Management processes with Power BI and simple scripts, creation of real-time dashboards and post-incident data analysis. Participants complete practical exercises on company datasets, design automated reports and deliver an operational dashboard prototype.

Module 5Theme: Certification and Continuous Improvement in Incident Management (case review, action plan)

The final day consolidates learning through company case reviews, implementation of continuous improvement loops and preparation for internal certification. Learners finalize a personalized action plan integrating Team Management and coaching, with group presentation and expert feedback for immediate application.

Evaluation method

  • Final certification quiz on Incident Management processes
  • Continuous assessment through deliverables and simulations
  • Self-assessment of acquired leadership and coaching skills

Learning method

  • Learning through practice on real cases
  • Subgroup work with presentations
  • Personalized feedback from the expert trainer
  • Access to a post-training resource platform

Methods, materials and delivery

The Training Incident Management - Mastering Crises as a Team program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Incident Management - Mastering Crises as a Team program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Incident Management - Mastering Crises as a Team program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Incident Management - Mastering Crises as a Team training cost?+
The price is $5,775 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Incident Management - Mastering Crises as a Team training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Confirmed experience in team management and regular practice with ticketing tools or project tracking systems.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

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