Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Describe your need, get a tailored program and a pre-filled quote in 3 min. A 100% free call with an advisor.
Trusted by — schools, companies and industrial groups
25,805 programs · 25 countries
Every program built with a dedicated engineer
Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.
Participants explore the foundations of diversity in CRM databases. They use HubSpot to segment varied profiles, conduct data audits and identify biases. Real business cases demonstrate how to adapt contact lists. Deliverables include an audience mapping and an inclusive segmentation plan.
This day focuses on creating content adapted to diversity. Learners write inclusive newsletters, configure A/B tests in Salesforce and analyze feedback by segments. Real examples and practical exercises strengthen skills in professional and inclusive communication.
Focus on automated workflows integrating diversity. Participants configure scenarios in HubSpot, integrate inclusive variables and test varied customer journeys. Concrete business cases help measure the impact on engagement. Final deliverable: a diversified workflow ready for deployment.
Analysis of indicators taking diversity into account. Trainees create dashboards in Salesforce, interpret data by varied profiles and optimize strategies. Exercises based on real campaigns help identify missed opportunities and improve professional conversion.
Summary and final practical application. Learners perform a global diversity audit on their CRM tools, present a certifying action plan and validate their acquired skills. Discussions on corporate application and post-training follow-up ensure sustainable and measurable skill development.
The Training Diversity - Optimizing Inclusion in Your CRM Campaigns program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Diversity - Optimizing Inclusion in Your CRM Campaigns program, the following equipment is required:
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
Skills assessment methods
Assessment of skills acquired during the Training Diversity - Optimizing Inclusion in Your CRM Campaigns program is performed through:
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A school kit donated to a child for every training booked
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.
Email marketing & CRMIndustry-certified
Email marketing & CRMIndustry-certified
Email marketing & CRMIndustry-certified
Email marketing & CRMIndustry-certified
Email marketing & CRMIndustry-certified
Email marketing & CRMIndustry-certified
Digital marketing & strategyIndustry-certified
Digital marketing & strategyIndustry-certified
Digital marketing & strategyIndustry-certified
ERP, CRM & business toolsIndustry-certified
ERP, CRM & business toolsIndustry-certified
ERP, CRM & business toolsIndustry-certified
Client relations & retentionIndustry-certified
Client relations & retentionIndustry-certified
Client relations & retentionIndustry-certifiedAvailable on-site and remotely. Pick your city to see the local training center.
We will call +1 (United States) 🇺🇸 — change the country code on the left if your number is from elsewhere.