Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
Training Customer Reviews - Boost Customer Satisfaction and Loyalty
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Master customer review collection in certified professional training
- Develop feedback analysis skills for health and well-being companies
- Design effective questionnaires to boost beginner customer feedback
- Implement corrective actions to retain professional clientele
- Optimize online reputation through certified review management
- Acquire satisfaction measurement tools integrated into company strategy
Our social commitment
A school kit donated to a child for every training
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Ignoring customer reviews puts 74% of health and wellness companies at risk of online reputation damage, according to Google studies, resulting in a 25% annual revenue loss from customers switching to more responsive competitors.
Novice managers lacking feedback analysis skills risk team burnout and mounting psychological complaints, driving 40% staff turnover.
Careers stall without certified customer satisfaction expertise, blocking promotions and professional growth.
Act now to turn these risks into opportunities for lasting customer retention.
Program
Module 1Customer Reviews: Fundamentals of Collection and Digital Tools (Questionnaires, NPS Platforms, Google Reviews)
Discover the basics of collecting customer reviews through practical workshops on personalized questionnaires, explore dedicated platforms like Google Reviews and Typeform to capture immediate feedback, perform client simulation exercises in health and well-being, analyze first responses with expert trainer, produce a first simple satisfaction dashboard deliverable, integrate beginner client psychology for authentic responses, total 7 immersive and motivating hours.
Module 2Customer Reviews: Feedback Analysis and Action Plans (Real Cases, KPI Indicators, Personalized Responses)
Dive into feedback analysis through concrete cases in the health and well-being sector, calculate NPS scores in group exercises, identify negative trends in client psychology, develop quick corrective action plans, test personalized responses via email and social networks, simulate reputation crises with pro tools, generate final report on loyalty strategy, 7 hours of practical, results-oriented certified company training.
Evaluation method
- Interactive quiz at end of training measuring beginner knowledge
- Real case study on health and well-being customer reviews, corrected
- Qualiopi certificate validating collected competencies
Learning method
- Active pedagogy with 80% practical exercises on customer reviews
- Concrete health and well-being cases adapted to beginner level
- Hands-on digital tools for questionnaires and analysis
- Post-training follow-up with psychology resources for loyalty
Methods, materials and delivery
The Training Customer Reviews - Boost Customer Satisfaction and Loyalty program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Customer Reviews - Boost Customer Satisfaction and Loyalty program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training Customer Reviews - Boost Customer Satisfaction and Loyalty program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training Customer Reviews - Boost Customer Satisfaction and Loyalty training cost?+
The price is $2,625 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Customer Reviews - Boost Customer Satisfaction and Loyalty training?+
The training lasts 2 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Basic knowledge of customer communication, daily use of digital tools, field experience in well-being services
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote
This training across cities
Available on-site and remotely. Pick your city to see the local training center.
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