Training in
Client relations & retention.
Serve, repair, retain: complaints, satisfaction, additional sales.

19 Client relations & retention programs are available, all delivered in-house for the client's own team only. Examples: Training Active Listening - Boost Customer Satisfaction in Telecoms, Training Active Listening 2026 - Boosting Customer Satisfaction and Training CRM 2026 - Boost Sales and Customer Loyalty. Each one is adjusted to the team's real stack and use cases during a scoping call held before the session.

Fidélisation client, Gestion des réclamations, Satisfaction client, Service client and Upsell et cross-sell. Those are the technologies actually attached to the Client relations & retention catalogue, so a team can check the scope before booking instead of discovering it on day one.

1 to 5 days, depending on the target level. Delivery is onsite, and the days can be split into half-day slots across several weeks so the team stays operational.

It depends on the level: the Client relations & retention catalogue runs from Beginner to Expert, and each course page states its own prerequisites. A scoping call before the session checks that the group is homogeneous, which is what stops part of the room from dropping out or getting bored.

Yes. Learni runs Client relations & retention programs as corporate training, invoiced to the company and eligible for employer-funded skills budgets. We provide the attendance records, certificates of completion and reporting your finance or HR team needs, at no extra cost.