Training Conflict Resolution - Resolving Complex Crises in the Company

Very demanding course · Expertise required

$4,620

  • 4 days
  • Onsite
  • 10 people max.
Ref: OEQ658
10 people max.
$4,620
In-company rate: from $7,865 for the whole team
On-site and certification exam on quote
4 days
Onsite

Don't let this gap widen

Why this program matters

  • Without expertise in conflict resolution, companies suffer a 37% productivity loss from unmanaged tensions, according to Gallup 2025.

  • 52% of expert conflicts escalate into costly litigation, representing 15% of annual revenue in turnover and absences.

  • Senior managers without these skills see their careers stall, with 68% promotion failures compared to certified leaders.

  • In 2026, volatile hybrid teams amplify these risks, widening the competitive gap.

  • Master them to secure performance and lasting leadership.

Naël GUERIN, Learni trainer · Cybersecurity & project management
Naël GUERIN

Learni trainer · Cybersecurity & project management

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

41,181 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

Every program built with a dedicated engineer

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  • Snowflake
  • OVHcloud
  • Notion
  • AMD
  • Apple

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master advanced diagnostics to identify the deep roots of professional conflicts
  • Develop expert mediation skills for tense business environments
  • Design strategic negotiation strategies tailored to complex crises
  • Implement sustainable resolution plans with follow-up and impact evaluation
  • Optimize non-violent communication to prevent team escalations
  • Certify your conflict resolution skills through real-world certified cases

Program

Conflict Resolution curriculum: 4 modules over 4 days

Module 1 : Advanced Conflict Resolution Diagnostic: Analytical Models and Evaluation Tools (TRIAD questionnaires, structured interviews)

Dive into the detailed analysis of conflicts using expert models like Thomas-Kilmann and TRIAD, perform diagnostics on real business cases, use digital tools to map interpersonal dynamics, conduct simulated interviews with immediate trainer feedback, produce a personalized analysis report ready for team deployment, transform observations into actionable levers for swift and effective resolution.

Module 2 : Expert Mediation in Conflict Resolution: Structured Phases and Facilitation Techniques (roles, impartiality, partial agreements)

Assume the mediator role in immersive simulations of multicultural crises, master the 5 Harvard mediation phases with tools like the adapted GROW framework, manage intense emotions using advanced NLP techniques, negotiate interim agreements on hybrid business scenarios, analyze your interventions via video with group debriefing, depart with a certified mediation kit for immediate professional use.

Module 3 : Strategic Negotiation in Conflict Resolution: BATNA, ZOPA, and Sustainable Integration (post-conflict follow-up, KPI metrics)

Develop powerful BATNAs and identify hidden ZOPAs in high-stakes negotiations, apply principled negotiation methods from Fisher-Ury to critical business cases, integrate follow-up clauses to prevent relapses, measure impact through team cohesion and productivity KPIs, test strategies in cross-role-plays with expert peers, create a personalized strategic plan aligned with company goals for lasting win-win outcomes.

Module 4 : Practical Application in Conflict Resolution: Complex Cases and Certifying Action Plan (real studies, advanced role-plays)

Tackle real case studies from Fortune 500 companies like Airbus or L'Oréal, lead multifactorial role-plays involving AI and remote teams, refine approaches with live individual coaching, develop a 360° action plan with deployment roadmap, assess skills via expert multiple-choice quiz and red thread project defense, earn Qualiopi certification validating your conflict resolution expertise to advance your career.

How Conflict Resolution skills are assessed

  • Expert multiple-choice quiz to validate acquired knowledge at the end of the training
  • Continuous evaluation through simulations and advanced role-plays
  • Defense of personal action plan before the certified trainer

How the Conflict Resolution course is taught

  • Sessions led by a mediator expert with 20 years of active experience
  • Practical exercises on complex and real business cases
  • Red thread project simulating conflict resolution over 4 days
  • Complete course materials and toolkit provided to each participant

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Resolving Complex Crises in the Company program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Resolving Complex Crises in the Company program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Resolving Complex Crises in the Company program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on TRIAD questionnaires, structured interviews, roles, impartiality, partial agreements and post-conflict follow-up. Those tools come from the Conflict Resolution program itself, delivered on site over 4 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master advanced diagnostics to identify the deep roots of professional conflicts, develop expert mediation skills for tense business environments and design strategic negotiation strategies tailored to complex crises. Those are the stated objectives of the Conflict Resolution program at Expert level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Advanced Conflict Resolution Diagnostic: Analytical Models and Evaluation Tools (TRIAD questionnaires, structured interviews). Day 2: Expert Mediation in Conflict Resolution: Structured Phases and Facilitation Techniques (roles, impartiality, partial agreements). Day 3: Strategic Negotiation in Conflict Resolution: BATNA, ZOPA, and Sustainable Integration (post-conflict follow-up, KPI metrics). Day 4: Practical Application in Conflict Resolution: Complex Cases and Certifying Action Plan (real studies, advanced role-plays). The Conflict Resolution program runs over 4 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on expert multiple-choice quiz to validate acquired knowledge at the end of the training, continuous evaluation through simulations and advanced role-plays and defense of personal action plan before the certified trainer. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $4,620 per participant. For an in-company team, the flat rate starts at $7,865 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
4 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
Advanced experience in team management and mastery of basic conflict management techniques.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

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