Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
Training: Mastering Active Listening: The Key to Professional Communication
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Understand the fundamental principles of active listening
- Develop listening skills in a professional context
- Adapt active listening techniques to each communication situation
- Manage delicate situations through empathetic listening
- Foster trust and collaboration within teams
Our social commitment
A school kit donated to a child for every training
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without active listening mastery, 70% of workplace misunderstandings spark internal conflicts, wasting up to 25% of team time on unnecessary meetings.
Each communication error costs the company an average of 12 000 €, with 60% of customer losses directly tied to poor listening by managers and sales teams.
For HR and trainers, this doubles talent turnover, threatening growth and professional reputation.
Every month without solid skills, opportunities evaporate to agile competitors.
Program
Module 1Introduction to Active Listening and its Challenges
Definition, myths and realities of active listening, benefits in the professional environment, self-diagnosis: what type of listener are you? Work on listening postures and the importance of non-verbal communication.
Module 2Key Techniques of Active Listening
Questioning, reformulation, clarification, silence techniques, management of verbal and non-verbal interruptions. Practical interview exercises and role-playing to integrate the tools.
Module 3Listening in Complex Situations
Manage listening in contexts of disagreement or tension, empathetic negotiation, defuse conflicts, identify and manage barriers to listening. Setting up an individual improvement plan.
Evaluation method
- Role-playing situations evaluated by the trainer
- Individual and group practical exercises
- Personalized action plan validated at the end of the session
Learning method
- Practical workshops and role-playing exercises
- Analysis of concrete cases from the professional environment
- Complete training materials provided to each participant
- Personalized feedback
Methods, materials and delivery
The Training: Mastering Active Listening: The Key to Professional Communication program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training: Mastering Active Listening: The Key to Professional Communication program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training: Mastering Active Listening: The Key to Professional Communication program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training: Mastering Active Listening: The Key to Professional Communication training cost?+
The price is $2,625 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training: Mastering Active Listening: The Key to Professional Communication training?+
The training lasts 2 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Having prior experience in professional communication
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote
This training across cities
Available on-site and remotely. Pick your city to see the local training center.
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