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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training: Mastering Active Listening: The Key to Professional Communication training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training: Mastering Active Listening: The Key to Professional Communication training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training: Mastering Active Listening: The Key to Professional Communication training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Definition, myths and realities of active listening, benefits in the professional environment, self-diagnosis: what type of listener are you? Work on listening postures and the importance of non-verbal communication.
Questioning, reformulation, clarification, silence techniques, management of verbal and non-verbal interruptions. Practical interview exercises and role-playing to integrate the tools.
Manage listening in contexts of disagreement or tension, empathetic negotiation, defuse conflicts, identify and manage barriers to listening. Setting up an individual improvement plan.
Target audience
Professionals seeking to improve their communication, managers, HR, trainers, sales professionals
Prerequisites
Having prior experience in professional communication
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