Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
Training Active Listening 2026 - Boosting Customer Satisfaction
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Master active listening techniques for effective professional training
- Develop relational skills tailored to the e-commerce business environment
- Design seamless customer interactions on Shopify and PrestaShop
- Implement certified listening methods in a WooCommerce context
- Optimize customer satisfaction through targeted training
- Configure listening tools to boost business performance
Our social commitment
A school kit donated to a child for every training
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Failing to master active listening leaves e-commerce companies exposed to recurring customer losses.
Statistics show that 67% of online buyers abandon after a single bad interaction.
This gap causes a 25% drop in average order value and higher return rates.
On the career front, advisors without these skills stagnate against the competition.
Acting now prevents these concrete risks and secures your business growth.
Program
Module 1Theme: Active listening applied to e-commerce sales (Shopify, PrestaShop, CRM methods)
Participants discover the fundamentals of active listening through practical exercises based on real customer cases from Shopify and PrestaShop stores. They analyze typical conversations, identify hidden needs, and apply effective reformulations. Role-playing with immediate feedback helps consolidate learning. Deliverables include a personal techniques guide and a concrete action plan for their business.
Module 2Theme: Advanced active listening on WooCommerce and customer support tools
The day focuses on integrating active listening into WooCommerce workflows and support tickets. Learners handle complex scenarios, use customer tracking tools, and measure the impact on satisfaction. Group workshops and final simulations validate skills. Each participant leaves with a personalized deliverable ready to deploy in their business.
Evaluation method
- Filmed role-playing exercises with evaluation grid
- Interactive quiz on key techniques
- Individual action plan validated by the trainer
Learning method
- Practical exercises on real e-commerce cases
- Personalized feedback after each role-play
- Digital resources and method sheets provided
- Post-training email support for 30 days
Methods, materials and delivery
The Training Active Listening 2026 - Boosting Customer Satisfaction program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Active Listening 2026 - Boosting Customer Satisfaction program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training Active Listening 2026 - Boosting Customer Satisfaction program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training Active Listening 2026 - Boosting Customer Satisfaction training cost?+
The price is $2,940 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Active Listening 2026 - Boosting Customer Satisfaction training?+
The training lasts 2 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
No prior experience required, interest in customer interactions and digital tools
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote
This training across cities
Available on-site and remotely. Pick your city to see the local training center.
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