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Training Conflict Resolution - Managing Tensions in the Workplace

Ref: ZSE823
10 people max.
From $5,775 HT / per person
On-site on request · +$540 with certification exam
5 days
Remote

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Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Master conflict resolution techniques in a professional certifying context
  • Develop mediation skills adapted to GDPR compliance requirements
  • Design tension management protocols for the company
  • Implement communication tools to prevent internal disputes
  • Optimize dialogue culture in compliance teams
  • Assess conflict risks related to audits and data protection
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan BUSI
Allan BUSI

Learni trainer · AI expert

73%productivity gap
×3cost of inaction

Program

Module 1Theme: Introduction to conflicts and GDPR framework (diagnostic tools, active listening methods, mapping deliverables)

This first day lays the foundations of conflict resolution in relation to compliance standards. Participants explore sources of tension linked to the processing of personal data, practice active listening exercises and create a risk mapping. Concrete cases from ISO 27001 audits illustrate the impacts on the company. A summary deliverable is produced collectively to anchor the learning.

Module 2Theme: Assertive communication and compliance (feedback tools, de-escalation techniques, analysis grid deliverables)

Learners develop assertive communication applied to GDPR issues. They use structured feedback tools, simulate de-escalation situations during audits and create a conflict analysis grid. Professional scenarios link human tensions to legal obligations. Each exercise results in an individual deliverable reusable in the workplace.

Module 3Theme: Mediation and GDPR audit (negotiation tools, structured methods, mediation plan deliverables)

This day focuses on mediation in audit and compliance contexts. Participants apply negotiation techniques, work on real cases of data protection conflicts and design a complete mediation plan. Practical role-plays facilitate skill integration. The day's final deliverable serves as a model for future interventions.

Module 4Theme: ISO 27001 conflict prevention (monitoring tools, collaborative workshops, internal policy deliverables)

Learners design prevention strategies adapted to ISO 27001 requirements. They participate in collaborative workshops, analyze statistical data on workplace disputes and draft an internal tension management policy. Practical exercises link these tools to GDPR obligations. Each group produces an operational deliverable directly applicable.

Module 5Theme: Synthesis and certification (evaluation tools, final role-play, complete report deliverables)

The final day consolidates all learning through a certifying final role-play. Participants evaluate complex scenarios combining human conflicts and GDPR compliance, finalize a complete report and present their deliverables. Personalized feedback allows skill adjustment. This day validates the training and prepares deployment in the company.

Evaluation method

  • Daily knowledge validation quizzes
  • Final practical role-play exercise
  • Issuance of a certifying training certificate

Learning method

  • Practical exercises in pairs
  • Analysis of real company cases
  • Production of reusable deliverables
  • Personalized trainer feedback

Methods, materials and delivery

The Training Conflict Resolution - Managing Tensions in the Workplace program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Managing Tensions in the Workplace program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Managing Tensions in the Workplace program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Conflict Resolution - Managing Tensions in the Workplace training cost?+
The individual price is $5,775 (USD). The team / on-site group package is shown on the course page. A detailed quote is sent within one business day.
How long is the Training Conflict Resolution - Managing Tensions in the Workplace training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Proficiency in written and spoken English, no specific technical prerequisites required for this novice level.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
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