Training Conflict Resolution - Managing Tensions in the Workplace

$5,775

  • 5 days
  • Onsite
  • 10 people max.
Ref: ZSE823
10 people max.
$5,775
In-company rate: from $10,395 for the whole team
On-site and certification exam on quote
5 days
Onsite

Don't let this gap widen

Why this program matters

  • Unmanaged conflicts generate an average 25% productivity loss according to HR studies.

  • In a GDPR compliance context, these tensions can trigger fines up to 4% of revenue.

  • Companies that neglect conflict resolution see turnover rise 30% and their reputation damaged during ISO 27001 audits.

  • Failing to invest in these skills exposes professionals to career risks and organizations to costly sanctions.

  • Acting now prevents these losses.

Naël GUERIN, Learni trainer · Cybersecurity & project management
Naël GUERIN

Learni trainer · Cybersecurity & project management

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

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  • Aptar
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  • Equans
  • EDF
  • Ubisoft
  • Microsoft
  • Atos

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Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft, Microsoft and Atos.

Conflict Resolution training objectives

  • Master conflict resolution techniques in a professional certifying context
  • Develop mediation skills adapted to GDPR compliance requirements
  • Design tension management protocols for the company
  • Implement communication tools to prevent internal disputes
  • Optimize dialogue culture in compliance teams
  • Assess conflict risks related to audits and data protection

Program

Conflict Resolution curriculum: 5 modules over 5 days

Module 1 : Theme: Introduction to conflicts and GDPR framework (diagnostic tools, active listening methods, mapping deliverables)

This first day lays the foundations of conflict resolution in relation to compliance standards. Participants explore sources of tension linked to the processing of personal data, practice active listening exercises and create a risk mapping. Concrete cases from ISO 27001 audits illustrate the impacts on the company. A summary deliverable is produced collectively to anchor the learning.

Module 2 : Theme: Assertive communication and compliance (feedback tools, de-escalation techniques, analysis grid deliverables)

Learners develop assertive communication applied to GDPR issues. They use structured feedback tools, simulate de-escalation situations during audits and create a conflict analysis grid. Professional scenarios link human tensions to legal obligations. Each exercise results in an individual deliverable reusable in the workplace.

Module 3 : Theme: Mediation and GDPR audit (negotiation tools, structured methods, mediation plan deliverables)

This day focuses on mediation in audit and compliance contexts. Participants apply negotiation techniques, work on real cases of data protection conflicts and design a complete mediation plan. Practical role-plays facilitate skill integration. The day's final deliverable serves as a model for future interventions.

Module 4 : Theme: ISO 27001 conflict prevention (monitoring tools, collaborative workshops, internal policy deliverables)

Learners design prevention strategies adapted to ISO 27001 requirements. They participate in collaborative workshops, analyze statistical data on workplace disputes and draft an internal tension management policy. Practical exercises link these tools to GDPR obligations. Each group produces an operational deliverable directly applicable.

Module 5 : Theme: Synthesis and certification (evaluation tools, final role-play, complete report deliverables)

The final day consolidates all learning through a certifying final role-play. Participants evaluate complex scenarios combining human conflicts and GDPR compliance, finalize a complete report and present their deliverables. Personalized feedback allows skill adjustment. This day validates the training and prepares deployment in the company.

How Conflict Resolution skills are assessed

  • Daily knowledge validation quizzes
  • Final practical role-play exercise
  • Issuance of a certifying training certificate

How the Conflict Resolution course is taught

  • Practical exercises in pairs
  • Analysis of real company cases
  • Production of reusable deliverables
  • Personalized trainer feedback

Conflict Resolution training: access and practical arrangements

The Training Conflict Resolution - Managing Tensions in the Workplace program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Conflict Resolution - Managing Tensions in the Workplace program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Conflict Resolution - Managing Tensions in the Workplace program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Conflict Resolution training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Conflict Resolution: frequently asked questions

Which tools are used in Conflict Resolution training?+
Hands-on work runs on diagnostic tools, active listening methods, mapping deliverables, feedback tools, de-escalation techniques and analysis grid deliverables. Those tools come from the Conflict Resolution program itself, delivered on site over 5 days, so participants practise on the stack they will use at work.
What can participants do after Conflict Resolution training?+
They can master conflict resolution techniques in a professional certifying context, develop mediation skills adapted to GDPR compliance requirements and design tension management protocols for the company. Those are the stated objectives of the Conflict Resolution program at Beginner level, checked by the end-of-session assessment.
What does the Conflict Resolution program cover, day by day?+
Day 1: Theme: Introduction to conflicts and GDPR framework (diagnostic tools, active listening methods, mapping deliverables). Day 2: Theme: Assertive communication and compliance (feedback tools, de-escalation techniques, analysis grid deliverables). Day 3: Theme: Mediation and GDPR audit (negotiation tools, structured methods, mediation plan deliverables). Day 4: Theme: ISO 27001 conflict prevention (monitoring tools, collaborative workshops, internal policy deliverables). Day 5: Theme: Synthesis and certification (evaluation tools, final role-play, complete report deliverables). The Conflict Resolution program runs over 5 days, delivered on site.
How is Conflict Resolution training assessed?+
Assessment relies on daily knowledge validation quizzes, final practical role-play exercise and issuance of a certifying training certificate. Learni issues a completion certificate together with the individual assessment report at the end of the Conflict Resolution program, which an L&D team can file as evidence.
How much does Conflict Resolution training cost per participant?+
Conflict Resolution training costs $5,775 per participant. For an in-company team, the flat rate starts at $10,395 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Conflict Resolution training take?+
5 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Conflict Resolution training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Conflict Resolution training?+
Proficiency in written and spoken English, no specific technical prerequisites required for this novice level.
Is a certificate issued after Conflict Resolution training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Conflict Resolution training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere

Let's build your Conflict Resolution learning path.

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