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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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30 free minutes with a training advisor — no commitment.
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Discover essential strategies, trends, and training programs for organizations to excel in data governance by March 2026. Stay compliant and leverage data effectively.
Don't let this gap widen
Without ITIL intermediate, 40% of companies suffer average 4h downtimes per incident, generating 15k€ losses per hour according to Gartner, customer satisfaction drops 35%, and 25% of changes fail causing costly disruptions.
Risk IT paralysis?
With this training, reduce incidents by 50%, boost service ROI by 30%, and align IT with business to avoid these financial and reputational pitfalls.
The ITIL Intermediate Training - Master Effective IT Services training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the ITIL Intermediate Training - Master Effective IT Services training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the ITIL Intermediate Training - Master Effective IT Services training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Dive into ITIL 4 through dynamic presentations, analyze the Service Value System in interactive workshops, map your current processes with visual tools like Lucidchart, conduct group exercises on guiding principles, and create your personal SVS diagram for immediate application in your organization.
Apply ITIL practices to concrete incident cases, simulate problem resolution with root cause analysis, design change processes via Kanban workflows, test RACI matrices in teams, and generate actionable plans to transform your IT services into competitive advantages.
Measure service value with ITIL KPIs, conduct continuous improvement workshops using the CSI model, integrate ITIL with Agile/DevOps through real case studies, develop your personalized implementation roadmap, and validate your skills with a practical quiz for a results-boosted return to your company.
Target audience
IT Managers, ITSM managers, service project managers, professionals advancing in ITIL competencies.
Prerequisites
ITIL Foundation or equivalent, 1 year of experience in IT support or operations.
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