Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
ITIL Intermediate Training - Master Effective IT Services
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Master the ITIL 4 Service Value System
- Apply the 34 service management practices
- Optimize incident and problem management
- Implement continuous change management
- Measure service performance and improvement
- Prepare for ITIL Managing Professional certification
Our social commitment
A school kit donated to a child for every training
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without ITIL intermediate, 40% of companies suffer average 4h downtimes per incident, generating 15k€ losses per hour according to Gartner, customer satisfaction drops 35%, and 25% of changes fail causing costly disruptions.
Risk IT paralysis?
With this training, reduce incidents by 50%, boost service ROI by 30%, and align IT with business to avoid these financial and reputational pitfalls.
Program
Module 1ITIL Fundamentals: Service Value System and Guiding Principles (diagrams, SVS workshops)
Dive into ITIL 4 through dynamic presentations, analyze the Service Value System in interactive workshops, map your current processes with visual tools like Lucidchart, conduct group exercises on guiding principles, and create your personal SVS diagram for immediate application in your organization.
Module 2Key ITIL Practices: Incidents, Problems, and Changes (real case exercises, RACI matrices)
Apply ITIL practices to concrete incident cases, simulate problem resolution with root cause analysis, design change processes via Kanban workflows, test RACI matrices in teams, and generate actionable plans to transform your IT services into competitive advantages.
Module 3ITIL Implementation: Measurement, Improvement, and Integration (KPIs, case studies, roadmap)
Measure service value with ITIL KPIs, conduct continuous improvement workshops using the CSI model, integrate ITIL with Agile/DevOps through real case studies, develop your personalized implementation roadmap, and validate your skills with a practical quiz for a results-boosted return to your company.
Evaluation method
- Daily interactive quizzes, final case study, skills self-assessment, Qualiopi certification.
Learning method
- 70% practical pedagogy, real-world exercises, company cases, peer feedback.
Methods, materials and delivery
The ITIL Intermediate Training - Master Effective IT Services program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the ITIL Intermediate Training - Master Effective IT Services program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the ITIL Intermediate Training - Master Effective IT Services program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the ITIL Intermediate Training - Master Effective IT Services training cost?+
The price is $3,675 (USD) per participant. A detailed quote is sent within one business day.
How long is the ITIL Intermediate Training - Master Effective IT Services training?+
The training lasts 3 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
ITIL Foundation or equivalent, 1 year of experience in IT support or operations.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote
This training across cities
Available on-site and remotely. Pick your city to see the local training center.
Your professional training, anywhere
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