Built for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

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Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

Training Community Management - Social Media Expertise

Ref: WLO475
10 people max.
From $5,775 HT / per person
On-site on request · +$540 with certification exam
5 days
Remote

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Equans
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Ubisoft
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Aptar
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Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Master advanced community management strategies in a professional context
  • Develop expert skills to animate engaging communities
  • Design certifying action plans tailored to company needs
  • Optimize the performance of social media campaigns
  • Implement coaching tools to manage digital teams
  • Assess risks and maximize ROI of community management actions
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Failing to master expert community management exposes companies to major losses.

  • 68% of brands lose customers due to poor online community management.

  • This causes a 25% drop in digital revenue and a damaged reputation that is hard to repair.

  • Professionals without these skills see their careers stagnate against the competition.

  • Act now to secure your position and that of your company.

Allan BUSI
Allan BUSI

Learni trainer · AI expert

73%productivity gap
×3cost of inaction

Program

Module 1Theme: Expert community management strategy (audit, persona, KPIs)

Conduct a comprehensive audit of existing communities using tools like Hootsuite and Sprout Social. Analyze target personas, define strategic KPIs, and build a tailored action plan. This first day enables you to identify growth levers and lay the foundations for high-performing professional management.

Module 2Theme: Creating viral content in community management (calendar, formats)

Design an advanced editorial calendar incorporating storytelling and engaging formats. Test tools like Canva Pro and ChatGPT to produce viral content. Real-world company cases guide you in optimizing posts and measuring engagement for measurable results.

Module 3Theme: Crisis management and expert moderation (processes, tools)

Learn to anticipate and manage crises with structured methods and monitoring tools like Mention. Simulate real scenarios to develop appropriate responses. This module strengthens your skills in moderation and protecting the company's e-reputation.

Module 4Theme: Leadership and team coaching in community management

Develop your leadership to manage digital teams with proven coaching techniques. Use delegation and feedback frameworks. Practical exercises help you motivate your colleagues and structure a high-performing organization within the company.

Module 5Theme: Advanced analysis and continuous optimization (reporting, AI)

Master advanced dashboards and AI to analyze performance. Produce actionable strategic reports and define a continuous optimization plan. This final day consolidates your skills with concrete deliverables to sustainably drive community growth.

Evaluation method

  • Knowledge validation quiz each day
  • Final case study with oral presentation
  • Individual strategic report to submit

Learning method

  • Practical workshops on professional tools
  • Analysis of real company cases
  • Crisis simulation exercises
  • Personalized coaching in small groups

Methods, materials and delivery

The Training Community Management - Social Media Expertise program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Community Management - Social Media Expertise program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Community Management - Social Media Expertise program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Community Management - Social Media Expertise training cost?+
The price is $5,775 (USD) per participant. A detailed quote is sent within one business day.
How long is the Training Community Management - Social Media Expertise training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Advanced mastery of community management tools, minimum 3 years of confirmed professional community management experience, and prior certification in digital marketing.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

This training across cities

Available on-site and remotely. Pick your city to see the local training center.

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