Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Learning objectives
- Master the SBI model in a professional training context
- Develop solid skills for Crucial Conversations
- Design effective feedback tailored to the company
- Implement certifying practices in team communication
- Optimize exchanges to strengthen collective performance
- Configure tools for tracking crucial conversations
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.
Organizations that don't train their talents on key topics see their competitiveness drop.
Every quarter without training is a gap widening with competitors who invest.
The cost of inaction quickly exceeds that of well-targeted training.
Program
Module 1Theme: Introduction to the SBI feedback model (tools, methods, deliverables)
Participants discover the SBI model through practical exercises and company case studies. They explore the basics of structured feedback, use observation grids, and produce their first written feedback deliverable. The day alternates short theory and concrete role-playing to anchor the fundamentals.
Module 2Theme: Crucial Conversations and SBI in practice (tools, methods, deliverables)
Focus on crucial conversations combined with SBI. Learners practice difficult dialogues using digital simulation tools. They create realistic scenarios, receive peer feedback, and finalize a conversation plan deliverable adapted to their professional context.
Module 3Theme: SBI feedback model in real situations (tools, methods, deliverables)
Intensive practice of the SBI feedback model through filmed role-playing. Participants analyze recordings, adjust their approach, and produce a performance evaluation deliverable. Emphasis is placed on active listening and reformulation within a certifying framework.
Module 4Theme: Advanced Crucial Conversations with SBI (tools, methods, deliverables)
Deepening Crucial Conversations using the SBI feedback model. Work on complex company cases, use stakeholder mapping tools, and create a dialogue strategy deliverable. Exercises promote conflict resolution and consensus building.
Module 5Theme: Integration of SBI and Crucial Conversations (tools, methods, deliverables)
Synthesis and certification of acquired skills. Participants present their final deliverable combining SBI and Crucial Conversations, receive a final evaluation, and build a personal action plan for the company. The day ends with collective feedback and certificate delivery.
Evaluation method
- Quiz to validate SBI concepts
- Filmed role-playing exercises with grading
- Final deliverable of conversation plan
Learning method
- Daily practical exercises
- Company case studies
- Peer feedback
- Interactive digital tools
Methods, materials and delivery
The Training SBI & Crucial Conversations - Boosting Feedback Skills program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training SBI & Crucial Conversations - Boosting Feedback Skills program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training SBI & Crucial Conversations - Boosting Feedback Skills program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
How much does the Training SBI & Crucial Conversations - Boosting Feedback Skills training cost?+
The individual price is $5,775 (USD). A detailed quote is sent within one business day.
How long is the Training SBI & Crucial Conversations - Boosting Feedback Skills training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Having basic experience in professional exchanges and mastering common office tools.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
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