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Training PagerDuty 2026 - Optimizing Critical Incident Management

Ref: LWH122
10 people max.
From $4,620 HT / per person
Pay in 3 installments · On-site on request · +$540 with certification exam
4 days
Remote

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Learning objectives

  • Master advanced automations of PagerDuty 2026 for proactive incident response in the enterprise.
  • Configure intelligent escalation rules and on-call rotations to reduce resolution times.
  • Develop certifying skills in incident data analysis via professional dashboards.
  • Optimize integrations with third-party tools for a unified platform.
  • Implement custom workflows for critical incidents and high availability.
  • Analyze MTTR and MTTD metrics to boost SRE performance in the enterprise.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan BUSI
Allan BUSI

Learni trainer · AI expert

73%productivity gap
×3cost of inaction

Program

Module 1PagerDuty 2026: Advanced Service and Escalation Configuration (API Rules, Custom Integrations)

Discover the new features of PagerDuty 2026 with configuration of complex services, AI-based escalation rules, secure API integrations with tools like Slack and Jira, practical exercises on real incident scenarios, creation of personalized deliverables for proactive alerts, focus on immediate MTTR reduction in a simulated enterprise environment.

Module 2PagerDuty 2026: Automation and Optimized On-Call (Script Workflows, Dynamic Rotations)

Dive into advanced automations via Python and YAML scripts, configure intelligent on-call rotations with overrides, test workflows for multi-team incidents, integrate alert noise suppression, carry out real enterprise cases with high availability, produce automated reports, consolidate professional skills in real time.

Module 3PagerDuty 2026: Incident Analysis and Reporting (AI Dashboards, Advanced SRE Metrics)

Exploit PagerDuty 2026's AI dashboards to visualize MTTR/MTTD, analyze incident patterns via advanced queries, configure predictive alerts on historical data, exercises on real enterprise datasets, generate custom reports for audits, optimize collaborative post-mortems, strengthen certifying skills in IT crisis management.

Module 4PagerDuty 2026: Production Deployment and Best Practices (Security, Enterprise Scaling)

Deploy configurations in production mode with focus on RBAC security and cloud scaling, simulate critical incidents for end-to-end tests, integrate monitoring with Prometheus/Grafana, review SRE best practices for PagerDuty 2026, produce enterprise action plan, evaluate via final certifying project, ensure sustainable skills transfer in professional training.

Evaluation method

  • Daily technical quizzes on PagerDuty 2026 features.
  • Real case studies with expert debriefing.
  • Final project: evaluated complete workflow implementation.

Learning method

  • Practical exercises 70% of the time on the PagerDuty 2026 platform.
  • Adapted real cases from Fortune 500 companies.
  • 80/20 method: focus on immediate professional results.
  • 3-month post-training support included for consolidation.

Methods, materials and delivery

The Training PagerDuty 2026 - Optimizing Critical Incident Management program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training PagerDuty 2026 - Optimizing Critical Incident Management program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training PagerDuty 2026 - Optimizing Critical Incident Management program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training PagerDuty 2026 - Optimizing Critical Incident Management training cost?+
The individual price is $4,620 (USD). A detailed quote is sent within one business day.
How long is the Training PagerDuty 2026 - Optimizing Critical Incident Management training?+
The training lasts 4 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
Intermediate proficiency in PagerDuty, experience in IT incident management, knowledge of REST APIs and cloud integrations such as AWS or Azure.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

This training across cities

Available on-site and remotely. Pick your city to see the local training center.

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