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Training ITIL Initiation - Master the basics to optimize your IT services

Course created on July 27, 2026Updated on October 5, 2026

On quote

3 days
Onsite
10 people max.

Request a quote See the program

Ref: UZY685

10 people max.

On quote

In-company rate: on quote

On-site and certification exam on quote

3 days

Onsite

Don't let this gap widen

Why this program matters

Without ITIL, 70% of recurring IT incidents cause average production downtime of 4 hours, costing 25,000€ per event for SMEs.
Customer service satisfaction drops by 40%, with resolution times tripled.
Your teams lose 15% productivity on inadequate processes, leading to 30% operational surcosts.
Avoid these losses: adopt ITIL for agile, responsive, and profitable IT right now.

Trusted by — schools, companies and industrial groups

25,666 programs · 25 countries

Every program built with a dedicated engineer

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.

Learning objectives

Understand the ITIL service lifecycle
Identify key service management processes
Master ITIL roles and responsibilities
Apply best practices to incidents and requests
Analyze metrics for continuous improvement
Prepare for ITIL Foundation certification

Program

Module 1ITIL Introduction: Service Lifecycle and Fundamental Concepts

Discover ITIL principles through dynamic presentations, analyze the service lifecycle with interactive diagrams, perform exercises on service strategy, identify business-IT challenges, and produce a mapping of your current processes for a clear and actionable vision from the first day.

Module 2ITIL Design and Transition: Design Processes and Deployment

Dive into service design through practical workshops on SLA agreements, simulate transitions with real application cases, master change and release management processes, test your skills on real scenarios, and develop a transition plan for your IT projects.

Module 3ITIL Operation and Improvement: Operations and CSI with Certification

Explore daily operations with incident and problem simulations, practice user request management in groups, learn continuous improvement through CSI workshops, review key concepts, take an ITIL Foundation mock exam, and leave with your personal action plan to implement ITIL.

Evaluation method

Daily quizzes, group practical cases, ITIL Foundation mock exam

Learning method

Interactive pedagogy, real case studies, collaborative practical exercises

Methods, materials and delivery

The Training ITIL Initiation - Master the basics to optimize your IT services program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ITIL Initiation - Master the basics to optimize your IT services program, the following equipment is required:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, hands-on exercises and complementary resources
Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ITIL Initiation - Master the basics to optimize your IT services program is performed through:

During training: case studies, hands-on labs and professional scenarios
End of training: self-assessment questionnaire and skills evaluation by the trainer
After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

Triple validation: technical, pedagogical, sectoral.
Minimum rating 4.8/5 over the last 12 sessions.

Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

Live briefing on goals and team context.
Veto right — we swap the trainer for free if needed.

Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

Hands-on cases drawn from your stack and projects.
Program co-written then validated by your team.

Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

NPS, knowledge quizzes and skills self-assessment.
Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack

Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

Backpack, notebooks and essential supplies
Distributed through our partner charities
Included, at no extra cost to you

Enroll and offer a kit

FAQ

Frequently asked questions

What can participants do after ITIL Initiation training?+

They can understand the ITIL service lifecycle, identify key service management processes and master ITIL roles and responsibilities. Those are the stated objectives of the ITIL Initiation program at Intermediate level, checked by the end-of-session assessment.

What does the ITIL Initiation program cover, day by day?+

Day 1: ITIL Introduction: Service Lifecycle and Fundamental Concepts. Day 2: ITIL Design and Transition: Design Processes and Deployment. Day 3: ITIL Operation and Improvement: Operations and CSI with Certification. The ITIL Initiation program runs over 3 days, delivered on site.

How is ITIL Initiation training assessed?+

Assessment relies on daily quizzes, group practical cases, ITIL Foundation mock exam. Learni issues a completion certificate together with the individual assessment report at the end of the ITIL Initiation program, which an L&D team can file as evidence.

How much does ITIL Initiation training cost per participant?+

ITIL Initiation training is priced on quote. The amount depends on headcount, format and how far the syllabus is tailored to your team. A detailed quote is sent within one business day, and team pricing covers the whole group from the second participant.

How long does ITIL Initiation training take?+

3 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.

Who pays for ITIL Initiation training?+

Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.

What do participants need to know before ITIL Initiation training?+

General knowledge of computing, no ITIL experience required.

Is a certificate issued after ITIL Initiation training?+

Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.

Does Learni provide the equipment for ITIL Initiation training?+

No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.

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