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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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30 free minutes with a training advisor — no commitment.
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Don't let this gap widen
Without ITIL, 68% of IT outages last more than 4h, costing 8 500€ per incident on average according to Gartner.
Teams lose 30% efficiency, frustrating customers and managers.
Imagine poorly managed changes causing production downtime at 10k€/day.
Our introductory training avoids these pitfalls: adopt ITIL, reduce incidents by 40%, align your services with global standards, secure your key role in IT right now.
The Training ITIL Initiation - Master the basics of ITIL in 2 days training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training ITIL Initiation - Master the basics of ITIL in 2 days training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training ITIL Initiation - Master the basics of ITIL in 2 days training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Discover the foundations of ITIL v4 through immersive videos and interactive diagrams, analyze the service lifecycle in groups via practical exercises, map your current processes on provided templates, build your first ITIL service model with live feedback, feel the immediate impact on your team's efficiency.
Dive into incident and change management with live simulations on tools like ServiceNow, solve real business cases in pairs, draft personalized ITIL improvement plans, test your skills via interactive quizzes, leave with a portfolio of deliverables ready to integrate into your IT system, boost your career starting tomorrow.
Target audience
IT Managers, support technicians, customer service managers, for skill enhancement in ITIL service management.
Prerequisites
Basic computer knowledge, IT support experience recommended.
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