Training ITIL Initiation - Master the basics of ITIL in 2 days

$2,310

  • 2 days
  • Onsite
  • 10 people max.
Ref: XER363
10 people max.
$2,310
In-company rate: from $4,190 for the whole team
On-site and certification exam on quote
2 days
Onsite

Don't let this gap widen

Why this program matters

  • Without ITIL, 68% of IT outages last more than 4h, costing 8 500€ per incident on average according to Gartner.

  • Teams lose 30% efficiency, frustrating customers and managers.

  • Imagine poorly managed changes causing production downtime at 10k€/day.

  • Our introductory training avoids these pitfalls: adopt ITIL, reduce incidents by 40%, align your services with global standards, secure your key role in IT right now.

Allan BUSI, Learni trainer · AI expert
Allan BUSI

Learni trainer · AI expert

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

25,806 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft

Every program built with a dedicated engineer

  • OpenAI
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  • NVIDIA
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  • Microsoft Dynamics 365
  • Salesforce
  • ServiceNow
  • SAP
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  • Fortinet
  • Palo Alto Networks
  • Aruba
  • VMware
  • Red Hat
  • Databricks
  • Snowflake
  • OVHcloud
  • Notion
  • AMD
  • Apple

Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.

ITIL Initiation training objectives

  • Understand the fundamental principles of ITIL v4
  • Identify the 5 phases of the service lifecycle
  • Master key processes such as incidents and changes
  • Apply ITIL to real business cases
  • Adopt a value- and service-oriented approach
  • Prepare for ITIL Foundation certification

ITIL Initiation curriculum: 2 modules over 2 days

Module 1 : ITIL Introduction: principles and service lifecycle (tools, key concepts, ITIL diagrams)

Discover the foundations of ITIL v4 through immersive videos and interactive diagrams, analyze the service lifecycle in groups via practical exercises, map your current processes on provided templates, build your first ITIL service model with live feedback, feel the immediate impact on your team's efficiency.

Module 2 : ITIL Processes: incidents, changes, applied exercises (real cases, simulations, certifiable deliverables)

Dive into incident and change management with live simulations on tools like ServiceNow, solve real business cases in pairs, draft personalized ITIL improvement plans, test your skills via interactive quizzes, leave with a portfolio of deliverables ready to integrate into your IT system, boost your career starting tomorrow.

How ITIL Initiation skills are assessed

  • Interactive quizzes at the end of each day
  • Final practical case study
  • Self-assessment of ITIL knowledge

How the ITIL Initiation course is taught

  • Active pedagogy with exercises
  • Real IT company cases
  • Online simulated ITIL tools

ITIL Initiation training: access and practical arrangements

The Training ITIL Initiation - Master the basics of ITIL in 2 days program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ITIL Initiation - Master the basics of ITIL in 2 days program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ITIL Initiation - Master the basics of ITIL in 2 days program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your ITIL Initiation training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

ITIL Initiation: frequently asked questions

Which tools are used in ITIL Initiation training?+
Hands-on work runs on tools, key concepts, ITIL diagrams, real cases, simulations and certifiable deliverables. Those tools come from the ITIL Initiation program itself, delivered on site over 2 days, so participants practise on the stack they will use at work.
What can participants do after ITIL Initiation training?+
They can understand the fundamental principles of ITIL v4, identify the 5 phases of the service lifecycle and master key processes such as incidents and changes. Those are the stated objectives of the ITIL Initiation program at Intermediate level, checked by the end-of-session assessment.
What does the ITIL Initiation program cover, day by day?+
Day 1: ITIL Introduction: principles and service lifecycle (tools, key concepts, ITIL diagrams). Day 2: ITIL Processes: incidents, changes, applied exercises (real cases, simulations, certifiable deliverables). The ITIL Initiation program runs over 2 days, delivered on site.
How is ITIL Initiation training assessed?+
Assessment relies on interactive quizzes at the end of each day, final practical case study and self-assessment of ITIL knowledge. Learni issues a completion certificate together with the individual assessment report at the end of the ITIL Initiation program, which an L&D team can file as evidence.
How much does ITIL Initiation training cost per participant?+
ITIL Initiation training costs $2,310 per participant. For an in-company team, the flat rate starts at $4,190 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does ITIL Initiation training take?+
2 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for ITIL Initiation training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before ITIL Initiation training?+
Basic computer knowledge, IT support experience recommended.
Is a certificate issued after ITIL Initiation training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
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