Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the ITIL Initiation Training - Master ITIL Best Practices training are: Basic IT knowledge, minimal IT support experience.. A preliminary interview validates your eligibility.

What are the objectives of the ITIL Initiation Training - Master ITIL Best Practices training?

The objectives of the ITIL Initiation Training - Master ITIL Best Practices training are: Understand the fundamental principles of ITIL 4. Identify the components of the Service Value System. Master the 4 dimensions of IT service management. Apply ITIL practices in real-world scenarios. Prepare for the ITIL 4 Foundation certification exam. Optimize IT processes for greater efficiency. Upon completion, you will be able to put these skills into practice.

Is the training available in person?

Yes, the ITIL Initiation Training - Master ITIL Best Practices training is available in in-person. The format can be adapted to your needs (inter, intra, custom).

ITIL Initiation Training - Master ITIL Best Prac... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

Configure your training

Response within 24hNo commitment100% free

8 spots remaining for the next session

FormatParticipantsDateDetails

Which format do you prefer?

Methods, approaches, and teaching resources

The ITIL Initiation Training - Master ITIL Best Practices training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the ITIL Initiation Training - Master ITIL Best Practices training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the ITIL Initiation Training - Master ITIL Best Practices training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training access terms and deadlines

Training program

Module 1Introduction to ITIL 4: key concepts and evolution (SVS tools, holistic methods)

Discover the foundations of ITIL 4 through dynamic presentations, analyze the evolution of IT best practices, explore the Service Value System with interactive diagrams, complete your first exercises on guidance principles, and create a personal mapping of your current IT processes for immediate application.

Module 2ITIL Service Value System: value chain and opportunities (SVS models, practical workshops)

Dive into the ITIL SVS, model the service value chain using visual tools, identify the 6 key activities in collaborative workshops, simulate value flows with real company cases, and develop a concrete deliverable on improvement opportunities to boost your IT services starting tomorrow.

Module 34 Dimensions of ITIL Service Management: organizations and partners (analysis matrices, case studies)

Master the 4 ITIL dimensions by analyzing practical matrices, evaluate the impact of organizations and partners through group exercises, integrate information and technology with digital tools, apply the dimensions to your team's processes, and generate a personalized dimensional diagnosis for quick gains.

Module 4General and Service ITIL Practices: implementation (practical sheets, simulations)

Explore 15 essential ITIL practices through immersive simulations, test change and incident management with dedicated tools, collaborate on practical sheets for service desk, analyze real cases of avoided failures, and produce an action plan to integrate these practices into your daily IT operations.

Module 5ITIL Synthesis and Certification Preparation: mock exams (MCQs, targeted reviews)

Review all of ITIL 4 through interactive revisions, take timed mock exams to validate your knowledge, analyze your errors in group sessions with expert feedback, prepare for the Foundation certification with proven tips, and leave with a training certificate and a roadmap to excel in ITIL service management.