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ITIL Initiation Training - Master ITIL Best Practices

Ref: WTX266
10 people max.
$6,600 HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$180/day onsite · +$540 with certification exam
5 days
Remote

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Learning objectives

  • Understand the fundamental principles of ITIL 4
  • Identify the components of the Service Value System
  • Master the 4 dimensions of IT service management
  • Apply ITIL practices in real-world scenarios
  • Prepare for the ITIL 4 Foundation certification exam
  • Optimize IT processes for greater efficiency

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without ITIL mastery, 65% of companies suffer prolonged IT downtimes costing up to 5000€/hour, 40% of recurring incidents due to poorly defined processes generate 25% productivity losses per team, customer services drop 30% in satisfaction without structured best practices, risking failed Quality audits and major contract losses estimated at 100k€ annually, whereas ITIL reduces these risks by 70% by standardizing your flows from the first months.

Allan Busi
Allan Busi

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1Introduction to ITIL 4: key concepts and evolution (SVS tools, holistic methods)

Discover the foundations of ITIL 4 through dynamic presentations, analyze the evolution of IT best practices, explore the Service Value System with interactive diagrams, complete your first exercises on guidance principles, and create a personal mapping of your current IT processes for immediate application.

Module 2ITIL Service Value System: value chain and opportunities (SVS models, practical workshops)

Dive into the ITIL SVS, model the service value chain using visual tools, identify the 6 key activities in collaborative workshops, simulate value flows with real company cases, and develop a concrete deliverable on improvement opportunities to boost your IT services starting tomorrow.

Module 34 Dimensions of ITIL Service Management: organizations and partners (analysis matrices, case studies)

Master the 4 ITIL dimensions by analyzing practical matrices, evaluate the impact of organizations and partners through group exercises, integrate information and technology with digital tools, apply the dimensions to your team's processes, and generate a personalized dimensional diagnosis for quick gains.

Module 4General and Service ITIL Practices: implementation (practical sheets, simulations)

Explore 15 essential ITIL practices through immersive simulations, test change and incident management with dedicated tools, collaborate on practical sheets for service desk, analyze real cases of avoided failures, and produce an action plan to integrate these practices into your daily IT operations.

Module 5ITIL Synthesis and Certification Preparation: mock exams (MCQs, targeted reviews)

Review all of ITIL 4 through interactive revisions, take timed mock exams to validate your knowledge, analyze your errors in group sessions with expert feedback, prepare for the Foundation certification with proven tips, and leave with a training certificate and a roadmap to excel in ITIL service management.

Evaluation method

  • Daily interactive quizzes
  • ITIL 4 Foundation mock exam
  • Final group case study

Learning method

  • Alternating theory and practice pedagogy
  • Exercises based on real company cases
  • Visual tools and ITIL simulations

Methods, materials and delivery

The ITIL Initiation Training - Master ITIL Best Practices program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the ITIL Initiation Training - Master ITIL Best Practices program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the ITIL Initiation Training - Master ITIL Best Practices program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are eligible for corporate training budgets and employer-funded plans.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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