Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Describe your need, get a tailored program and a pre-filled quote in 3 min. A 100% free call with an advisor.
1 seat held for the next session
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Without ITIL mastery, 65% of companies suffer prolonged IT downtimes costing up to 5000€/hour, 40% of recurring incidents due to poorly defined processes generate 25% productivity losses per team, customer services drop 30% in satisfaction without structured best practices, risking failed Quality audits and major contract losses estimated at 100k€ annually, whereas ITIL reduces these risks by 70% by standardizing your flows from the first months.
Discover the foundations of ITIL 4 through dynamic presentations, analyze the evolution of IT best practices, explore the Service Value System with interactive diagrams, complete your first exercises on guidance principles, and create a personal mapping of your current IT processes for immediate application.
Dive into the ITIL SVS, model the service value chain using visual tools, identify the 6 key activities in collaborative workshops, simulate value flows with real company cases, and develop a concrete deliverable on improvement opportunities to boost your IT services starting tomorrow.
Master the 4 ITIL dimensions by analyzing practical matrices, evaluate the impact of organizations and partners through group exercises, integrate information and technology with digital tools, apply the dimensions to your team's processes, and generate a personalized dimensional diagnosis for quick gains.
Explore 15 essential ITIL practices through immersive simulations, test change and incident management with dedicated tools, collaborate on practical sheets for service desk, analyze real cases of avoided failures, and produce an action plan to integrate these practices into your daily IT operations.
Review all of ITIL 4 through interactive revisions, take timed mock exams to validate your knowledge, analyze your errors in group sessions with expert feedback, prepare for the Foundation certification with proven tips, and leave with a training certificate and a roadmap to excel in ITIL service management.
The ITIL Initiation Training - Master ITIL Best Practices program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
For the smooth delivery of the ITIL Initiation Training - Master ITIL Best Practices program, the following equipment is required:
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
Assessment of skills acquired during the ITIL Initiation Training - Master ITIL Best Practices program is performed through:
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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Project ManagementIndustry-certifiedAvailable on-site and remotely. Pick your city to see the local training center.
30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.