🎁Azure · AWS · Google — 1 free certification per learner, up to $400.Get the offer →
← Back

Training ITIL 2026 - Optimising IT Service Management (Certifying)

Ref: YZS547
10 people max.
6125€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

Share in 2 clicks

EquansAptarArcelorMittalUbisoftINSEECLa PlateformeCESIEFREIEPSIINGETISMy Digital SchoolYnovEquansAptarArcelorMittalUbisoftINSEECLa PlateformeCESIEFREIEPSIINGETISMy Digital SchoolYnov

Learning objectives

  • Master advanced ITIL 2026 practices for professional IT service management
  • Develop skills in value stream management for the enterprise
  • Implement ITIL 2026 governance in complex contexts
  • Optimise incident and change processes with certifying ITIL 2026
  • Design resilient and scalable service architectures
  • Deploy ITIL 2026 to accelerate digital transformation in the enterprise

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan Busi
Allan Busi

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1ITIL 2026 Fundamentals: Value System and Guiding Principles (Framework, Tools, Modelling)

Dive into the evolution of the ITIL 2026 service value system, model your current value streams through practical workshops, analyse guiding principles to align IT with business objectives, use tools like Miro to map practices, conduct a maturity assessment of your organisation, and produce a personalised report with immediately applicable recommendations for your company.

Module 2ITIL 2026 Practices: Service Management and Stakeholders (Workshops, Frameworks, Deliverables)

Explore the 18 advanced ITIL 2026 practices through real company cases, prioritise stakeholder relationships via collaborative simulations, implement dashboards with Power BI to monitor customer satisfaction, develop custom service contracts, test value co-creation scenarios, and generate a strategic action plan to enhance your professional ITSM skills.

Module 3ITIL 2026 Governance: Risk and Compliance (Audit Tools, Methods, Reports)

Master ITIL 2026 directional governance by assessing risks using advanced matrices, set up compliant audits with certifying checklists, analyse major incidents from business case studies, deploy resilience measures through cyber simulation exercises, produce a robust internal control framework, and apply these skills immediately to secure your IT services in the enterprise.

Module 4ITIL 2026 Optimisation: Changes and Incidents (ITIL CI/CD, Tools, Metrics)

Optimise change and incident processes with ITIL 2026 extensions, integrate CI/CD pipelines tailored to IT services via hands-on labs on Azure DevOps, measure KPIs with Grafana dashboards, resolve complex multi-level escalation cases, develop automated playbooks to reduce MTTR, and validate your learning through a red thread project demonstrating a 40% reduction in downtime.

Module 5ITIL 2026 Deployment: Transformation and Certification (Business Cases, Roadmap, Exam)

Conclude with a full ITIL 2026 deployment in a real enterprise context, develop a 12-month digital transformation roadmap, review practices via certifying multiple-choice questions, present your red thread project to the expert trainer, access post-training resources for rapid implementation, and leave with a recognised certification to boost your career in professional IT service management.

Evaluation method

  • ITIL 2026 certifying multiple-choice exam at the end of the training
  • Continuous evaluation through practical workshops and business cases
  • Presentation of the red thread project on IT service optimisation

Learning method

  • Training delivered by a certified ITIL Expert trainer with current professional experience
  • Practical exercises on real company ITSM cases
  • Progressive red thread project for immediate application
  • Complete course materials and digital resources provided

Methods, materials and delivery

The Training ITIL 2026 - Optimising IT Service Management (Certifying) program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ITIL 2026 - Optimising IT Service Management (Certifying) program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ITIL 2026 - Optimising IT Service Management (Certifying) program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

Your professional training, anywhere

Let's build
your next
program.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

Reply within 24 h · Industry-certified · Corporate funding
WhatsApp