Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Describe your need, get a tailored program and a pre-filled quote in 3 min. A 100% free call with an advisor.
1 seat held for the next session
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Without mastering the Empathy Map, your UX designs miss users' real needs, producing ill-fitting products and massive negative feedback.
75 % of product project failures stem from a lack of customer understanding, costing an average of 200 000 € per launch in fixes and lost revenue.
Companies without this skill see their churn rate climb 30 %, threatening competitiveness and exposing leaders to serious professional failure.
Each quarter without the Empathy Map equals thousands of euros wasted and stalled career progress.
Introduction to user-centered design approaches. Presentation of the Empathy Map: history, objectives, and benefits. Detailed exploration of the seven key sections (What the user sees, hears, thinks and feels, says and does, fears, hopes). Contextualization in product or service design. Practical exercises: formation of project groups, persona analysis, selection of a concrete case (offer, service, experience). Guided workshop: collaborative construction of an Empathy Map on the chosen case, team exchanges and viewpoint discussions. Knowing how to ask the right questions, gather and prioritize qualitative and quantitative data. Presentation of the created maps, analysis of their relevance, and application to improving a product/service. Discussion on integrating the Empathy Map into product roadmaps and UX project follow-up. Best practices for facilitation and team adoption.
The Training: Mastering the Empathy Map to Boost User Experience: Collaborative Workshop program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
For the smooth delivery of the Training: Mastering the Empathy Map to Boost User Experience: Collaborative Workshop program, the following equipment is required:
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
Assessment of skills acquired during the Training: Mastering the Empathy Map to Boost User Experience: Collaborative Workshop program is performed through:
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
Mapping & GISIndustry-certified
Game developmentIndustry-certified
Mapping & GISIndustry-certified
Containers & KubernetesIndustry-certified
Mapping & GISIndustry-certified
Mapping & GISIndustry-certified
Mapping & GISIndustry-certified
Mapping & GISIndustry-certified
Mapping & GISIndustry-certified
Mapping & GISIndustry-certified
Automation & workflowsIndustry-certified
Automation & workflowsIndustry-certified
Automation & workflowsIndustry-certified
Automation & workflowsIndustry-certified
Automation & workflowsIndustry-certified
Automation & workflowsIndustry-certified
ManagementIndustry-certified
ManagementIndustry-certified
ManagementIndustry-certified
ManagementIndustry-certified
ManagementIndustry-certified
ManagementIndustry-certified
DéveloppementIndustry-certified
DéveloppementIndustry-certified
DéveloppementIndustry-certified
DéveloppementIndustry-certified
DéveloppementIndustry-certified
DéveloppementIndustry-certifiedAvailable on-site and remotely. Pick your city to see the local training center.
30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.