Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training Design Thinking - Innovate by Solving Customer Needs training are: No prior knowledge of Design Thinking required; curiosity and open-mindedness suffice.. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training Design Thinking - Innovate by Solving Customer Needs training is available in remote. The format can be adapted to your needs (inter, intra, custom).

Training Design Thinking - Innovate by Solving C... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training Design Thinking - Innovate by Solving Customer Needs training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training Design Thinking - Innovate by Solving Customer Needs training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training Design Thinking - Innovate by Solving Customer Needs training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training program

Module 1Introduction to Design Thinking: Principles and Innovative Mindset

Dive into the foundations of Design Thinking, explore its history and successful applications at Google or IDEO, conduct a collaborative icebreaker via videoconference, map a personal challenge with virtual sticky notes, and define your training objectives to boost your creativity from the first day.

Module 2Empathy: User Immersion and Personas

Experience empathy by conducting fictional interviews via Zoom, create detailed personas with tools like Miro, analyze real user journeys, identify pain points through immersive exercises, and compile an empathetic deliverable to challenge your preconceived ideas and align with real customer needs.

Module 3Ideation: Explosive Brainstorming and Idea Selection

Unleash your creativity in unrestrained brainstorming sessions on Jamboard, apply techniques like SCAMPER or Crazy 8, vote and prioritize ideas as a group, generate 50 concepts in 1 hour, and refine a top 3 viable ideas to turn your intuitions into concrete and innovative solutions.

Module 4Prototyping: Rapid Mockup Construction

Take action by building low-fidelity prototypes with Figma or virtual paper, iteratively test your ideas in pairs, integrate immediate feedback, refine designs for greater usability, and produce a functional prototype ready to be challenged, making innovation tangible and accessible.

Module 5Testing and Synthesis: Validation and Action Plan

Test your prototypes with simulated peers, collect qualitative feedback via surveys, iterate on failures for quick wins, synthesize into an impactful pitch with roadmap, and develop a personal action plan for implementation in your company to scale your innovations right away.