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Training Design Thinking - Innovate by Solving Customer Needs

Ref: LCA783
10 people max.
From $5,775 HT / per person
On-site on request · +$540 with certification exam
5 days
Remote

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Equans
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Ubisoft
Microsoft
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ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
Equans
EDF
Ubisoft
Microsoft
Aptar
ArcelorMittal
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Learning objectives

  • Understand the 5 key steps of Design Thinking
  • Develop empathy to identify user needs
  • Generate creative ideas in a team
  • Build rapid and iterative prototypes
  • Test solutions to validate their effectiveness
  • Apply Design Thinking to your professional projects
A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Don't let this gap widen

Why this program matters

  • Without Design Thinking, 70% of innovation projects fail due to lack of customer empathy, wasting up to 40% of the budget on useless developments.

  • Your teams miss market opportunities, with delays stretched by an average of 6 months.

  • Agile competitors capture 25% additional market share thanks to user-centered solutions.

  • Risk of creative stagnation, high turnover due to frustration, and outdated company image.

  • Invest 35 hours to reverse the trend: transform 80% of your ideas into validated successes, boost customer satisfaction by 35 points, and generate 2x more profitable innovations in one year.

Célian Lebacle
Célian Lebacle

Learni trainer · Web & mobile expert

73%productivity gap
×3cost of inaction

Program

Module 1Introduction to Design Thinking: Principles and Innovative Mindset

Dive into the foundations of Design Thinking, explore its history and successful applications at Google or IDEO, conduct a collaborative icebreaker via videoconference, map a personal challenge with virtual sticky notes, and define your training objectives to boost your creativity from the first day.

Module 2Empathy: User Immersion and Personas

Experience empathy by conducting fictional interviews via Zoom, create detailed personas with tools like Miro, analyze real user journeys, identify pain points through immersive exercises, and compile an empathetic deliverable to challenge your preconceived ideas and align with real customer needs.

Module 3Ideation: Explosive Brainstorming and Idea Selection

Unleash your creativity in unrestrained brainstorming sessions on Jamboard, apply techniques like SCAMPER or Crazy 8, vote and prioritize ideas as a group, generate 50 concepts in 1 hour, and refine a top 3 viable ideas to turn your intuitions into concrete and innovative solutions.

Module 4Prototyping: Rapid Mockup Construction

Take action by building low-fidelity prototypes with Figma or virtual paper, iteratively test your ideas in pairs, integrate immediate feedback, refine designs for greater usability, and produce a functional prototype ready to be challenged, making innovation tangible and accessible.

Module 5Testing and Synthesis: Validation and Action Plan

Test your prototypes with simulated peers, collect qualitative feedback via surveys, iterate on failures for quick wins, synthesize into an impactful pitch with roadmap, and develop a personal action plan for implementation in your company to scale your innovations right away.

Evaluation method

  • Daily interactive quizzes, practical case studies, final group project with presentation.

Learning method

  • 100% hands-on active pedagogy, collaborative remote workshops, digital tools Miro and Figma.

Methods, materials and delivery

The Training Design Thinking - Innovate by Solving Customer Needs program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Design Thinking - Innovate by Solving Customer Needs program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Design Thinking - Innovate by Solving Customer Needs program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

FAQ

Frequently asked questions

How much does the Training Design Thinking - Innovate by Solving Customer Needs training cost?+
The individual price is $5,775 (USD). The team / on-site group package is shown on the course page. A detailed quote is sent within one business day.
How long is the Training Design Thinking - Innovate by Solving Customer Needs training?+
The training lasts 5 journées, available live online (US time zones) or on-site at your offices.
How is this training paid for?+
Most US teams pay directly through their company (L&D or training budget). We invoice in US dollars and accept bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
Are there any prerequisites?+
No prior knowledge of Design Thinking required; curiosity and open-mindedness suffice.
Is a certificate delivered at the end?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report.
Does Learni provide the equipment?+
No. A computer and stable internet connection are required for the participant. Learni provides the educational platform, the trainer and all course materials.
On-site & remote

This training across cities

Available on-site and remotely. Pick your city to see the local training center.

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