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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training RingCentral - Optimizing Unified Communications training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training RingCentral - Optimizing Unified Communications training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training RingCentral - Optimizing Unified Communications training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Dive into the RingCentral admin portal to create and manage bulk user accounts, configure SSO authentication with Azure AD or Google Workspace, assign custom roles and granular permissions, test automated invitation workflows on real enterprise cases, produce a functional team org chart with direct numbers and queues, while performing practical exercises to validate secure and scalable setups.
Explore native RingCentral integrations with Salesforce, HubSpot, and Teams, configure webhooks to synchronize calls and messages in real-time, implement API connectors to automatically log customer interactions, test hybrid workflows on concrete enterprise projects, generate cross-reports to analyze business impact, and deploy a custom dashboard that merges telecom and CRM data, boosting sales team efficiency by 30% on average.
Master RingCentral video calls with screen sharing and automatic subtitles, configure Glip spaces for secure asynchronous collaboration, deploy intelligent IVR with voice recognition and contextual routing, simulate crisis scenarios like mass customer support, integrate Engage for omnichannel, produce reusable templates for enterprise hotlines, and evaluate performance via live simulations, transforming your communications into a measurable competitive advantage.
Strengthen RingCentral security with E2E encryption, MFA, and advanced anti-spam policies, configure proactive alerts on abnormal usage, analyze analytics metrics to optimize costs and SLAs, generate GDPR-compliant audits with automated exports, test business continuity plans on simulated outages, deploy a custom monitoring dashboard for IT pros, and conclude with a certifying red thread project demonstrating your professional RingCentral management skills.
Target audience
IT Administrators, telecom managers, HR managers for upskilling in UCaaS
Prerequisites
Basic knowledge of RingCentral, Active Directory administration, and IP networks
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