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Training RingCentral - Optimizing Unified Communications

Ref: AGU854
10 people max.
$5,280 HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$300/day onsite · +$540 with certification exam
4 days
Remote

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Learning objectives

  • Master advanced RingCentral configuration for professional deployments
  • Develop skills in managing users and teams in an enterprise environment
  • Configure RingCentral integrations with CRM tools and Microsoft 365
  • Optimize video calls and messaging for certified collaboration
  • Implement RingCentral security and monitoring in a professional context
  • Deploy custom RingCentral scenarios to boost productivity
  • Analyze RingCentral reports for data-driven business decisions

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan Busi
Allan Busi

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1RingCentral Configuration: User Administration and Portals (SSO, Advanced Roles)

Dive into the RingCentral admin portal to create and manage bulk user accounts, configure SSO authentication with Azure AD or Google Workspace, assign custom roles and granular permissions, test automated invitation workflows on real enterprise cases, produce a functional team org chart with direct numbers and queues, while performing practical exercises to validate secure and scalable setups.

Module 2RingCentral Integrations: CRM and Microsoft 365 Connections (API, Webhooks)

Explore native RingCentral integrations with Salesforce, HubSpot, and Teams, configure webhooks to synchronize calls and messages in real-time, implement API connectors to automatically log customer interactions, test hybrid workflows on concrete enterprise projects, generate cross-reports to analyze business impact, and deploy a custom dashboard that merges telecom and CRM data, boosting sales team efficiency by 30% on average.

Module 3Advanced RingCentral Features: Video, Messaging, and IVR (Glip, Engage)

Master RingCentral video calls with screen sharing and automatic subtitles, configure Glip spaces for secure asynchronous collaboration, deploy intelligent IVR with voice recognition and contextual routing, simulate crisis scenarios like mass customer support, integrate Engage for omnichannel, produce reusable templates for enterprise hotlines, and evaluate performance via live simulations, transforming your communications into a measurable competitive advantage.

Module 4RingCentral Security and Monitoring: Analytics, GDPR Compliance (Reports, Alerts)

Strengthen RingCentral security with E2E encryption, MFA, and advanced anti-spam policies, configure proactive alerts on abnormal usage, analyze analytics metrics to optimize costs and SLAs, generate GDPR-compliant audits with automated exports, test business continuity plans on simulated outages, deploy a custom monitoring dashboard for IT pros, and conclude with a certifying red thread project demonstrating your professional RingCentral management skills.

Evaluation method

  • Certified multiple-choice quiz on RingCentral features
  • Practical evaluation through real configurations
  • Presentation of the personalized integration project

Learning method

  • Sessions led by certified RingCentral experts
  • Hands-on exercises on enterprise sandbox environments
  • Red thread project with simulated live deployment
  • Complete training materials and unlimited access

Methods, materials and delivery

The Training RingCentral - Optimizing Unified Communications program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training RingCentral - Optimizing Unified Communications program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training RingCentral - Optimizing Unified Communications program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are eligible for corporate training budgets and employer-funded plans.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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