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Training PagerDuty - Optimizing Critical Incident Management

Ref: LUM504
10 people max.
6125€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

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Learning objectives

  • Master advanced PagerDuty workflows for professional incident response
  • Develop custom automations boosting enterprise SRE competencies
  • Implement Event Intelligence to analyze and prioritize alerts
  • Design optimized runbooks reducing MTTR in critical environments
  • Integrate PagerDuty with cloud tools for certified operational resilience
  • Optimize on-call escalations and reports for high-performing teams
  • Deploy advanced configurations ensuring business continuity

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Fouzi Benzidane
Fouzi Benzidane

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1PagerDuty: Advanced Architectures and Expert Configuration (services, escalations, base integrations)

Dive into expert reconfiguration of PagerDuty services to manage massive alert volumes, configure dynamic escalations adapted to incident peaks, integrate first connectors with Slack and Jira for immediate visibility, perform exercises on real enterprise scenarios involving critical downtimes, produce a personalized architecture diagram and test real-time flows to validate immediate robustness.

Module 2PagerDuty: Automations and Advanced APIs (scripts, webhooks, custom extensions)

Develop Python scripts to automate acknowledgments and alert suppressions via PagerDuty's REST API, implement custom webhooks triggering actions in AWS Lambda or Azure Functions, test complex integrations with Terraform for smooth IaC, apply these skills to a concrete case of interrupted CI/CD pipeline, generate deliverables like a reusable automation playbook boosting your team's SRE efficiency.

Module 3PagerDuty: Event Intelligence and ML for Smart Alerts (rules, correlations, prioritization)

Exploit PagerDuty's Event Intelligence to correlate thousands of events via advanced ML rules, configure automatic deduplications reducing false positives by 70%, analyze Prometheus and Datadog logs live to prioritize critical incidents, conduct practical workshops on enterprise datasets, create a customized dashboard of predictive metrics, transform your alerts into actionable insights for certified proactivity.

Module 4PagerDuty: Runbooks and Incident Response (post-mortems, SLO, chaos simulations)

Design dynamic runbooks in PagerDuty linked to automated Jira tasks, simulate chaos engineering incidents with tools like Gremlin to test on-call responses, integrate SLO/SLI to monitor performance in real-time, write structured post-mortems from PagerDuty timelines, apply everything to an enterprise red-thread project, produce reports ready to present to management demonstrating concrete resilience gains.

Module 5PagerDuty: Production Optimization and 2026 Evolutions (scalability, security, advanced reporting)

Optimize PagerDuty configurations for hybrid Kubernetes multi-cloud environments, strengthen security with granular RBAC and SOC2 audits, anticipate 2026 features like extended predictive AI, deploy to production with integrated New Relic monitoring, review the red-thread project via expert code review, generate advanced analytics reports and a migration plan, consolidate your skills for internal certification valuing your SRE expertise.

Evaluation method

  • Technical multiple-choice quiz on APIs and Event Intelligence at the end of the training
  • Practical evaluation through simulated incident scenarios
  • Presentation of the developed runbook and automations

Learning method

  • Sessions led by an active certified PagerDuty expert
  • Hands-on exercises on enterprise simulation environments
  • Evolving red-thread project integrating all modules
  • Complete pedagogical materials and access to e-learning platform

Methods, materials and delivery

The Training PagerDuty - Optimizing Critical Incident Management program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training PagerDuty - Optimizing Critical Incident Management program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training PagerDuty - Optimizing Critical Incident Management program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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