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Training Microsoft Dynamics 365 - Customize CRM and ERP Modules

Ref: LCT815
10 people max.
3300€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
3 journées
distanciel

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Learning objectives

  • Master advanced customization of entities and workflows in Microsoft Dynamics 365 to develop certified professional skills
  • Configure integrations with Power Apps and Power Automate in an enterprise setting
  • Optimize dashboards and reports for certified data-driven analysis
  • Implement security solutions and Dynamics 365 user management
  • Deploy custom extensions via plugins and JavaScript to boost productivity
  • Develop skills in data migration to Dynamics 365 in a professional context

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan Busi
Allan Busi

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1Microsoft Dynamics 365 Configuration: Custom Entities, Fields, and Relationships (Basic Workflows, Integrated Power Apps)

Discover advanced customization tools in Microsoft Dynamics 365 through practical exercises on creating custom entities, defining 1:N and N:N relationships, and setting up calculated fields, all applied to real business cases like customer management, with immediate deployment in sandbox environment, validation via unit tests, and export of unmanaged solutions for quick reuse in production, strengthening your certified professional skills in 7 intensive hours.

Module 2Microsoft Dynamics 365 Automation: Workflows, Power Automate, and Plugins (API Integrations, Advanced Security)

Dive into automation with Power Automate and Dynamics 365 workflows by creating complex flows for sales approvals and customer service, integrating external APIs like Outlook and Teams, developing custom C# plugins for business logic, securing via roles and teams, debugging tests, and deploying via managed solutions, illustrated by real business scenarios, to acquire practical and certified skills in process optimization over 7 dynamic hours.

Module 3Microsoft Dynamics 365 Analytics and Deployment: Reports, Dashboards, and Migrations (Power BI, Optimized Dataverse)

Master Dynamics 365 analytics by creating FetchXML and Power BI integrated reports, interactive dashboards for sales and support KPIs, optimizing Dataverse performance, migrating data via Data Import Wizard and KingswaySoft tools, managing dev/test/prod environments, final audit with pedagogical Q&A, and enterprise rollout plan, through practical workshops and real case studies, consolidating your certified professional skills in 7 hours for immediate business impact.

Evaluation method

  • Interactive quizzes at the end of each day on Dynamics 365 configurations
  • Practical case studies with personalized feedback in remote format
  • Final CRM module customization project evaluated by certified experts

Learning method

  • Practical methods with virtual labs on dedicated Dynamics 365 environments
  • Reusable tutorial videos and post-training PDF materials
  • Live Q&A sessions for immediate resolution of professional challenges
  • Unlimited 30-day access to the certified e-learning platform

Methods, materials and delivery

The Training Microsoft Dynamics 365 - Customize CRM and ERP Modules program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Microsoft Dynamics 365 - Customize CRM and ERP Modules program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Microsoft Dynamics 365 - Customize CRM and ERP Modules program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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