Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
1 seat held for the next session
30:00Held for another
Request a call back and an advisor reaches you within 24 business hours, Monday to Saturday.
Training Microsoft Dynamics 365 - Customizing Advanced ERP/CRM Solutions
Trusted by — schools, companies and industrial groups
Every program built with a dedicated engineer
Learning objectives
- Master advanced customization of Microsoft Dynamics 365 for professional solutions
- Develop extensions with Power Apps and Dataverse in an enterprise context
- Implement automated workflows via Power Automate to optimize processes
- Design analytical dashboards with Power BI integrated with Dynamics
- Optimize security and performance of certified Dynamics 365 deployments
- Deploy complex integrations with Azure and external APIs
- Acquire certifying skills for enterprise ERP/CRM projects
Our social commitment
A school kit donated to a child for every training booked
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Don't let this gap widen
Why this program matters
Without expert mastery of Microsoft Dynamics 365, companies lose an average of 25% productivity on poorly customized CRM/ERP processes.
Configuration errors drive 150 000€ costs per major incident, with 40% of deployments failing according to Gartner.
Untrained teams suffer 3x more downtime, impacting sales and customer satisfaction.
In 2024, 68% of ERP recruiters reject candidates without advanced Power Platform skills, blocking promotions and competitiveness.
Act now to avoid these irreversible losses.
Program
Module 1Microsoft Dynamics 365 Architecture: Modeling Dataverse and Advanced Entities (schema, relationships, plugins)
Dive into the expert architecture of Microsoft Dynamics 365, model custom entities in Dataverse with complex relationships and hierarchies, implement custom plugins for advanced business logic, perform exercises on real enterprise cases such as multi-currency management, test performance via load simulations, produce an optimized and documented data schema for your red thread project.
Module 2Microsoft Dynamics 365 Customization: Developing with Power Apps and Model-Driven Apps (components, PCF)
Create advanced model-driven applications in Microsoft Dynamics 365 using Power Apps, integrate PCF components for custom interfaces, customize forms and views with JavaScript and Fluent UI, apply conditional business rules on concrete cases such as qualified lead management, conduct collaborative practical workshops, generate a functional prototype deployable in production with a focus on maintainability.
Module 3Microsoft Dynamics 365 Automation: Orchestrating Power Automate and AI Builder (flows, integrations)
Master expert automation of Microsoft Dynamics 365 via Power Automate, design complex cloud and desktop flows with advanced loops and conditions, integrate AI Builder for predictive analysis on CRM data, simulate enterprise scenarios such as automated contract approvals, test integrations with Outlook and Teams, produce a library of reusable flows optimized to scale in your organization.
Module 4Microsoft Dynamics 365 Deployment and Optimization: Security, Power BI, and Monitoring (Azure, ALM)
Finalize your expertise by deploying Microsoft Dynamics 365 solutions in production, configure advanced security roles and DLP policies, integrate Power BI for real-time dashboards on business KPIs, optimize performance with Azure monitoring and ALM tools, conduct a full audit of your red thread project, prepare for certification via quiz and presentation, receive an action plan for enterprise implementation.
Evaluation method
- Multiple-choice quiz to validate learning outcomes at the end of the training
- Continuous assessment through practical exercises and red thread project
- Expert presentation of the Dynamics 365 deployment to the trainer
Learning method
- Courses led by an active Microsoft-certified trainer
- Practical exercises on real Dynamics 365 enterprise cases
- Progressive red thread project for comprehensive application
- Complete course materials and Microsoft Learn resources
Methods, materials and delivery
The Training Microsoft Dynamics 365 - Customizing Advanced ERP/CRM Solutions program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training Microsoft Dynamics 365 - Customizing Advanced ERP/CRM Solutions program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training Microsoft Dynamics 365 - Customizing Advanced ERP/CRM Solutions program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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FAQ
Frequently asked questions
Which tools are used in Microsoft Dynamics 365 training?+
Hands-on work runs on schema, relationships, plugins, components, PCF and flows. Those tools come from the Microsoft Dynamics 365 program itself, delivered on site over 4 days, so participants practise on the stack they will use at work.
What can participants do after Microsoft Dynamics 365 training?+
They can master advanced customization of Microsoft Dynamics 365 for professional solutions, develop extensions with Power Apps and Dataverse in an enterprise context and implement automated workflows via Power Automate to optimize processes. Those are the stated objectives of the Microsoft Dynamics 365 program at Expert level, checked by the end-of-session assessment.
What does the Microsoft Dynamics 365 program cover, day by day?+
Day 1: Microsoft Dynamics 365 Architecture: Modeling Dataverse and Advanced Entities (schema, relationships, plugins). Day 2: Microsoft Dynamics 365 Customization: Developing with Power Apps and Model-Driven Apps (components, PCF). Day 3: Microsoft Dynamics 365 Automation: Orchestrating Power Automate and AI Builder (flows, integrations). Day 4: Microsoft Dynamics 365 Deployment and Optimization: Security, Power BI, and Monitoring (Azure, ALM). The Microsoft Dynamics 365 program runs over 4 days, delivered on site.
How is Microsoft Dynamics 365 training assessed?+
Assessment relies on multiple-choice quiz to validate learning outcomes at the end of the training, continuous assessment through practical exercises and red thread project and expert presentation of the Dynamics 365 deployment to the trainer. Learni issues a completion certificate together with the individual assessment report at the end of the Microsoft Dynamics 365 program, which an L&D team can file as evidence.
How much does Microsoft Dynamics 365 training cost per participant?+
$4,620 (USD) per participant. A detailed quote is sent within one business day, and team pricing applies from the second participant.
How long does Microsoft Dynamics 365 training take?+
4 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Microsoft Dynamics 365 training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Microsoft Dynamics 365 training?+
Mastery of Dynamics 365 modules, Power Platform, and SQL databases.
Is a certificate issued after Microsoft Dynamics 365 training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
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