Training: Mastering Mediation - Professional Techniques and Tools for Managing Conflicts

$3,465

  • 3 days
  • Onsite
  • 12 people max.
Ref: JID759
12 people max.
$3,465
In-company rate: from $6,290 for the whole team
On-site and certification exam on quote
3 days
Onsite

Don't let this gap widen

Why this program matters

  • Without mastering mediation techniques, 75 % of internal conflicts escalate into prolonged absenteeism or massive turnover.

  • A company loses an average of 15 000 € per year in productivity and recruitment costs for each poorly managed dispute, according to industry studies.

  • Your role as manager or HR is threatened by demotivated teams, legal sanctions, and a tarnished reputation, while your peers strengthen their leadership.

  • Every month without these skills exposes your business to exponential risks.

Youcef TAHRI, Learni trainer · Management expert
Youcef TAHRI

Learni trainer · Management expert

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

25,806 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft

Every program built with a dedicated engineer

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Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.

Mediation training objectives

  • Understand the issues and fundamental principles of mediation
  • Master the legal and ethical framework of professional mediation
  • Develop active listening and non-violent communication skills
  • Master the different stages of the mediation process
  • Propose concrete and sustainable solutions in conflict situations
  • Know how to structure an individual or collective mediation session

Mediation curriculum: 3 modules over 3 days

Module 1 : Fundamentals of Mediation

Presentation of different types of conflicts in the professional environment, principles and values of mediation, ethics, legal framework in France (law, confidentiality, impartiality), limits of intervention, identification of mediation actors and their respective roles.

Module 2 : Key Skills of the Mediator

Development of active listening, empathy techniques and non-violent communication (NVC), emotion management, analysis of verbal and non-verbal language, mediator's posture, building trust relationships with the parties.

Module 3 : Conducting and Structuring Mediation

Conduct of a mediation: framing, presentation of rules, time and space management, conducting individual and collective interviews, formulation of interests and needs, managing blockages and resistance to change, closure and formalization of agreements. Practical cases and role-playing to reinforce learning.

How Mediation skills are assessed

  • Practical case studies and role-playing scenarios
  • Multiple-choice quiz on the essential principles of mediation
  • Continuous assessment during role-playing exercises

How the Mediation course is taught

  • Interactive sessions and experience sharing
  • Practical workshops and simulations
  • Training booklet and methodological sheets provided

Mediation training: access and practical arrangements

The Training: Mastering Mediation - Professional Techniques and Tools for Managing Conflicts program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training: Mastering Mediation - Professional Techniques and Tools for Managing Conflicts program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training: Mastering Mediation - Professional Techniques and Tools for Managing Conflicts program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Mediation training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Mediation: frequently asked questions

What can participants do after Training: Mastering Mediation training?+
They can understand the issues and fundamental principles of mediation, master the legal and ethical framework of professional mediation and develop active listening and non-violent communication skills. Those are the stated objectives of the Training: Mastering Mediation program at Intermediate level, checked by the end-of-session assessment.
What does the Training: Mastering Mediation program cover, day by day?+
Day 1: Fundamentals of Mediation. Day 2: Key Skills of the Mediator. Day 3: Conducting and Structuring Mediation. The Training: Mastering Mediation program runs over 3 days, delivered on site.
How is Training: Mastering Mediation training assessed?+
Assessment relies on practical case studies and role-playing scenarios, multiple-choice quiz on the essential principles of mediation and continuous assessment during role-playing exercises. Learni issues a completion certificate together with the individual assessment report at the end of the Training: Mastering Mediation program, which an L&D team can file as evidence.
How much does Training: Mastering Mediation training cost per participant?+
Training: Mastering Mediation training costs $3,465 per participant. For an in-company team, the flat rate starts at $6,290 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Training: Mastering Mediation training take?+
3 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Training: Mastering Mediation training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Training: Mastering Mediation training?+
Professional or volunteer experience, interest in conflict management.
Is a certificate issued after Training: Mastering Mediation training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Training: Mastering Mediation training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
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