Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training ITIL Initiation - Master the basics for optimal IT services training are: Basic IT knowledge, IT support experience desirable. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training ITIL Initiation - Master the basics for optimal IT services training is available in remote. The format can be adapted to your needs (inter, intra, custom).

Training ITIL Initiation - Master the basics for... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training ITIL Initiation - Master the basics for optimal IT services training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training ITIL Initiation - Master the basics for optimal IT services training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training ITIL Initiation - Master the basics for optimal IT services training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training program

Module 1Introduction to ITIL 4: Foundations and Key Concepts

Dive into the ITIL 4 universe through dynamic presentations, explore the evolution of best practices, analyze real business examples, conduct interactive exercises to map your current services, and produce a personal ITIL maturity diagnosis that motivates you to progress immediately.

Module 2Service Value System: Value Chain and Opportunities

Build your understanding of the SVS by modeling service value flows, simulate incident scenarios with online collaborative tools, debate group opportunities for improvement, apply ITIL methods to prioritize requests, and develop a concrete deliverable adaptable to your organization.

Module 34 Dimensions of Service Management: Holistic Approach

Assess the 4 dimensions through practical workshops, use analysis matrices to diagnose your current practices, test case studies inspired by industry leaders, integrate digital tools to visualize interconnections, and generate a personalized action plan that transforms your view of IT services.

Module 4ITIL Practices: Incident and Change Management

Master essential practices by simulating real incidents with ticketing software, practice change management through collaborative role-playing games, analyze famous failures to draw lessons, optimize processes with ITIL templates, and create your own ready-to-deploy procedures.

Module 5Synthesis and Exam Preparation: Advanced Practice

Review everything through interactive quizzes and global case studies, prepare for the Foundation exam with certification simulations, integrate your learning into a final service optimization project, exchange feedback in plenary, and leave with a completion certificate and resources to excel in ITIL starting tomorrow.