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Training ITIL 2026 - Mastering IT Service Management

Ref: NNY500
10 people max.
5500€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

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Learning objectives

  • Master the fundamentals of ITIL 2026 in a certified professional training
  • Develop skills to optimize IT services in the enterprise
  • Design the Service Value System tailored to your organization
  • Implement ITIL practices with Node.js and REST APIs
  • Optimize incident management via microservices
  • Effectively prepare for the ITIL 2026 Foundation certification

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Fouzi Benzidane
Fouzi Benzidane

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1ITIL 2026 Fundamentals: Service Value System and Key Principles (Node.js for Simulations)

Discover the basics of ITIL 2026 through the Service Value System, exploring guiding principles, governance, and value creation, with practical Node.js exercises to model simple service flows, analysis of real company cases, collaborative workshops to identify IT improvement opportunities, and deliverables such as a personalized value stream diagram, strengthening your professional skills from day one.

Module 2ITIL 2026 Dimensions: Organization and Opportunities (Integrated REST APIs)

Dive into the four dimensions of ITIL 2026—partners, people, information, and value streams—through practical workshops with REST APIs to simulate service interactions, study of real organizational optimization scenarios, exercises in mapping external partners, discussions on the impact of structured data, and production of a preliminary report on the strengths and weaknesses of your current IT structure, boosting your professional management expertise.

Module 3ITIL 2026 Value Chain: Activities and Flows (Microservices Architecture)

Master the ITIL 2026 Service Value Chain—engage, plan, improve, deliver—by implementing flows with microservices on Node.js, hands-on workshops to configure agile value chains, analysis of real incidents resolved using these practices, collaborative end-to-end delivery simulations, and development of an interactive diagram of your personalized value chain, building certifiable skills for the modern enterprise.

Module 4ITIL 2026 General Practices: Management and Improvement (Backend Tools)

Explore ITIL 2026 general management practices such as strategy, architecture, and continual improvement, applied to backend environments with REST APIs and microservices, practical exercises in defining IT strategies, workshops on service-oriented architecture, quantified case studies of successful improvements, and creation of a continual improvement plan for your team, consolidating your structured professional training.

Module 5ITIL 2026 Service Practices: Integration and Certification (Final Node.js Projects)

Integrate all ITIL 2026 service management practices—incident, change, and service desk—via a capstone project with Node.js, microservices, and REST APIs for a complete IT service, interactive reviews, practice certification exams, personalized trainer feedback, and delivery of a portfolio including your ITIL-ready implementation, ensuring immediate and lasting professional upskilling.

Evaluation method

  • Daily interactive quizzes to validate ITIL 2026 learning
  • Group practical case studies on microservices and APIs
  • Practice Foundation certification exam with expert correction

Learning method

  • Active Qualiopi-certified pedagogy, 80% practical
  • Node.js and REST API exercises adapted for beginners
  • Real company cases for contextualization
  • 6-month post-training support with video resources

Methods, materials and delivery

The Training ITIL 2026 - Mastering IT Service Management program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ITIL 2026 - Mastering IT Service Management program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ITIL 2026 - Mastering IT Service Management program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
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« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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