Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Learning objectives
- Master the key evolutions of ITIL 2026 for optimized IT service management in the enterprise.
- Develop professional skills in service value system practices adapted to ITIL 2026.
- Design resilient processes integrating AI and sustainability in the certifying training.
- Implement ITIL 2026 governance strategies to boost organizational performance.
- Optimize inter-team collaboration via ITIL 2026 guiding principles in a professional context.
- Evaluate and measure the impact of IT services with advanced ITIL 2026 metrics.
The Learni story
Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.
Don't let this gap widen
Why this program matters
Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.
Organizations that don't train their talents on key topics see their competitiveness drop.
Every quarter without training is a gap widening with competitors who invest.
The cost of inaction quickly exceeds that of well-targeted training.
Program
Module 1ITIL 2026 Fundamentals: principles of the service value system and guiding principles (modeling tools, collaborative workshops)
Discover the updated foundations of ITIL 2026 with a focus on the service value system enhanced by AI and sustainability, explore the guiding principles through real-world cases from leading companies, conduct interactive workshops to map your current processes, identify gaps and produce a personalized diagnostic, integrate digital tools like ServiceNow to simulate value flows, consolidate your knowledge through group exercises promoting professional exchange.
Module 2ITIL 2026 Practices: portfolio and demand management (agile methods, KPI dashboards)
Dive into the core practices of ITIL 2026 for service portfolio and demand management, analyze real scenarios using tools like Jira and Microsoft Power BI, develop prioritization strategies through collaborative simulations, set up dashboards to track essential KPIs, test integration with DevOps approaches, produce a concrete action plan applicable immediately in the company, strengthen your skills through shared experience feedback.
Module 3ITIL 2026 Resilience and Improvement: incident, problem, and change enablement (crisis exercises, BPMN modeling)
Master resilience practices with ITIL 2026 covering incident management, problem management, and change enablement, simulate IT crises through immersive role-playing games, use BPMN to model optimized workflows, integrate automation via basic Python scripts and RPA tools, assess risks with probabilistic matrices, generate continuous improvement reports, apply these skills to your daily challenges for rapid and certifying implementation.
Module 4ITIL 2026 Governance and Measurement: value streams and advanced metrics (strategic deliverables, simulated certification)
Synthesize ITIL 2026 governance by optimizing value streams and performance metrics, build predictive dashboards with Tableau, analyze case studies from Fortune 500 companies, prepare for certification via an interactive mock exam, develop a personal IT transformation plan, integrate sustainability and AI ethics, finalize with actionable deliverables like an ITSM roadmap, ensure a smooth transition to operational excellence in the company.
Evaluation method
- Daily interactive quizzes to validate ITIL 2026 knowledge.
- Practical case studies and professional role-playing scenarios.
- Final certifying exam simulating the official accreditation.
Learning method
- Active pedagogy with 70% hands-on practice using real ITIL 2026 tools.
- Immersive remote platform with unlimited video replays.
- Groups limited to 10 participants for intensive personalized coaching.
- Post-training resources: templates, exclusive alumni community.
Methods, materials and delivery
The Training ITIL 2026 - Optimize IT Service Management program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training ITIL 2026 - Optimize IT Service Management program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training ITIL 2026 - Optimize IT Service Management program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.
Verified reviews
What our learners
★★★★★
« cool, j'ai appris des trucs »
★★★★★
« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »
★★★★★
« la formation dev etait intense mais grave bien. merci Anthony Khelil »
★★★★★
« 😊👍 »
★★★★★
« bien 👍 »
★★★★★
« Allan Busi t'es au top, continue comme ça. formation géniale »
★★★★★
« cool, j'ai appris des trucs »
★★★★★
« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »
★★★★★
« la formation dev etait intense mais grave bien. merci Anthony Khelil »
★★★★★
« 😊👍 »
★★★★★
« bien 👍 »
★★★★★
« Allan Busi t'es au top, continue comme ça. formation géniale »
★★★★★
« cool, j'ai appris des trucs »
★★★★★
« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »
★★★★★
« la formation dev etait intense mais grave bien. merci Anthony Khelil »
★★★★★
« 😊👍 »
★★★★★
« bien 👍 »
★★★★★
« Allan Busi t'es au top, continue comme ça. formation géniale »
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
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