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Training ITIL 2026 - Optimize IT Service Management

Ref: LYC360
10 people max.
5500€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

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Learning objectives

  • Master the advanced ITIL 2026 practices to optimize IT services in the enterprise
  • Develop professional certifying skills in incident and change management
  • Design ITIL 2026 service architectures tailored to business needs
  • Implement monitoring and automation tools compliant with ITIL 2026
  • Optimize service continuity and IT resilience in a professional context
  • Deploy value stream mapping strategies to accelerate value creation
  • Acquire a recognized certification to boost your career in ITIL training

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Allan Busi
Allan Busi

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1ITIL 2026 Fundamentals: Evolution of Practices and Value Streams (Modeling Tools, Practical Workshops)

Discover the major evolution of ITIL 2026 with a focus on value streams and holistic practices, through interactive workshops using tools like Miro to model value flows, analyze concrete cases of companies that have migrated to ITIL 2026, perform practical exercises on strategic alignment of IT services, produce a personal deliverable: an initial value stream diagram, consolidate your learning through group discussions on business impacts, prepare the ground for the following days with a personalized review of your current IT management challenges.

Module 2Incident and Problem Management ITIL 2026: Advanced Protocols (ITSM Tools, Real Simulations)

Dive into the advanced ITIL 2026 protocols for incident and problem management, using tools like ServiceNow to simulate critical scenarios, practice prioritization and escalation through pair exercises, analyze quantified case studies showing a 40% reduction in downtime, develop rapid response plans with ready-to-use templates, integrate AI for proactive detection, produce a simulated incident report as a deliverable, exchange best practices for enhanced resilience in a professional enterprise environment.

Module 3Changes and Releases ITIL 2026: Agile Methods (Kanban, CI/CD Pipelines)

Explore ITIL 2026 methods for managing changes and releases by integrating agility, configure Kanban boards with Trello to visualize flows, simulate CI/CD pipelines adapted to ITIL practices via GitLab, handle concrete cases of risky deployments avoided, optimize authorizations and virtual CABs, perform a real-time rollback exercise, generate a complete release plan as a deliverable, discuss gains in speed and security for modern IT teams, strengthen your certifying skills for complex enterprise projects.

Module 4Service Design and Transition ITIL 2026: Resilient Architectures (BPMN Modeling, Cloud Tools)

Master service design and transition according to ITIL 2026 with resilient architectures, use BPMN modeling via Lucidchart to design scalable services, integrate cloud tools like AWS for proofs of concept, analyze successful transitions reducing costs by 25%, practice risk and dependency management in groups, develop a service design blueprint, produce an audit-ready transition dossier as a deliverable, share experiences on regulatory compliance, prepare for smooth production deployment for your professional challenges.

Module 5Continuous Improvement and Measurement ITIL 2026: KPIs and CSI (Dashboards, Strategic Workshops)

Conclude with ITIL 2026 continuous improvement via the CSI model, configure Power BI dashboards to track critical KPIs, conduct workshops on metrics like MTTR and CSAT, evaluate improvement loops based on real data, integrate predictive AI to anticipate disruptions, produce a personal and enterprise improvement plan as the final deliverable, review all practices via an interactive quiz, earn certifying badges, plan your post-training implementation with dedicated individual coaching.

Evaluation method

  • Daily interactive quizzes to validate ITIL 2026 learning outcomes
  • Practical case studies and real-world simulations
  • Final certifying exam with personalized feedback

Learning method

  • Practice-based pedagogy with 70% hands-on exercises
  • Real case studies from ITIL-certified companies
  • Small groups for individualized support
  • Digital tools and simulations for total immersion

Methods, materials and delivery

The Training ITIL 2026 - Optimize IT Service Management program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ITIL 2026 - Optimize IT Service Management program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ITIL 2026 - Optimize IT Service Management program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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