🎁Azure · AWS · Google — 1 free certification per learner, up to $400.Get the offer →
← Back

Training ServiceNow - Automating Advanced IT Processes

Ref: DHF151
10 people max.
6125€ HT / per person
−15% from 2 people−30% from 3 people−50% from 5 people
Pay in 3 installments · +$170/day onsite · +$500 with certification exam
5 journées
distanciel

Share in 2 clicks

EquansAptarArcelorMittalUbisoftINSEECLa PlateformeCESIEFREIEPSIINGETISMy Digital SchoolYnovEquansAptarArcelorMittalUbisoftINSEECLa PlateformeCESIEFREIEPSIINGETISMy Digital SchoolYnov

Learning objectives

  • Master Glide scripts and Business Rules for professional automations
  • Develop advanced integrations with ServiceNow APIs and connectors
  • Design complex workflows via Flow Designer in enterprise settings
  • Optimize ServiceNow performance for scalable environments
  • Implement certifiable and deployable custom applications
  • Deploy secure and ITIL-compliant ServiceNow solutions

The Learni story

Founded by passionate learning and innovation experts, Learni's mission is to make professional training accessible to everyone, anywhere in the world. Our team operates in major hubs — London, New York, Boston — and internationally, to support talents and organizations in upskilling.

Don't let this gap widen

Why this program matters

  • Without this upskilling, your team accumulates a technological gap that translates directly into productivity loss.

  • Organizations that don't train their talents on key topics see their competitiveness drop.

  • Every quarter without training is a gap widening with competitors who invest.

  • The cost of inaction quickly exceeds that of well-targeted training.

Fouzi Benzidane
Fouzi Benzidane

Learni Trainer · Expert

73%productivity gap
×3cost of inaction

Program

Module 1ServiceNow: Advanced Glide Scripts and Business Rules (scripting tools, automations, unit tests)

Dive into Glide scripts to manipulate data and events in real-time, configure custom Business Rules to trigger intelligent actions on incidents and changes, perform practical exercises on real ITSM cases such as priority ticket automation, test your scripts with integrated tools like ATF, produce a first functional automation module ready for production, with code review by the trainer for immediate professional expertise.

Module 2ServiceNow: API Integrations and External Connectors (REST/SOAP, MID Server, OAuth)

Explore ServiceNow REST and SOAP APIs to connect with third-party systems like Active Directory or SAP, deploy the MID Server for secure on-premise integrations, practice creating Scripted REST APIs with OAuth authentication, simulate integration flows on critical enterprise scenarios like CMDB synchronization, generate logs and monitoring for traceability, deliver a custom tested and documented connector, enhancing your IT interoperability skills.

Module 3ServiceNow: Advanced Workflows and Flow Designer (subflows, dynamic conditions, escalations)

Master Flow Designer to orchestrate complex workflows without heavy coding, integrate reusable subflows and data-driven conditions for multi-level approvals, apply to concrete cases like ITIL request management with automated escalations, test in debug mode with runtime variables, optimize for scalability under high load, produce a complete deployable workflow for your ServiceNow instance, transforming manual processes into smooth and efficient automations.

Module 4ServiceNow: Performance Optimization and Tuning (indexing, caching, GlideRecord queries)

Analyze bottlenecks with Performance Analytics and System Diagnostics, optimize GlideRecord queries via indexing and strategic caching, refactor slow scripts on massive datasets, simulate high loads with integrated LoadRunner, apply best practices to subsystems like CMDB and Knowledge, measure response time gains from seconds to milliseconds, deliver an optimization report with a custom dashboard, ensuring an ultra-responsive ServiceNow platform in production.

Module 5ServiceNow: Custom Applications and Deployment (App Engine Studio, update sets, scoping)

Create scoped applications with App Engine Studio for secure isolation, manage update sets and Scoped Apps for risk-free deployments, integrate UI Builder and custom widgets for advanced UX, test end-to-end with ATF and synthetic transactions, prepare certifiable packaging for the Store or enterprise rollout, finalize with a red thread project: a custom ITSM app deployed, with post-training support for successful enterprise implementation.

Evaluation method

  • Multiple-choice quiz to validate learning outcomes at the end of the training
  • Continuous assessment through practical exercises
  • Defense of the red thread project in front of the trainer

Learning method

  • Instructor-led sessions by a practicing expert trainer
  • Practical exercises based on real business cases
  • Progressive red thread project throughout the training
  • Complete course materials provided to each participant

Methods, materials and delivery

The Training ServiceNow - Automating Advanced IT Processes program is delivered onsite or remote (blended-learning, e-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training ServiceNow - Automating Advanced IT Processes program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training ServiceNow - Automating Advanced IT Processes program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Learni programs are available inter-company and intra-company, onsite or remote. Enrollments are possible up to 48 business hours before the program starts. Our programs are eligible for corporate funding paths. Contact us to discuss your training project and funding options.

Verified reviews

What our learners

4.9 · +100 verified reviews
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
★★★★★

« cool, j'ai appris des trucs »

TomFormation AWS — Cloud Practitioner
★★★★★

« j'etais perdu au debut mais Ramy Saharaoui m'a pas laché, il a pris le temps. merci vraiment »

Eva CarpentierFormation LLM en Entreprise — Claude, ChatGPT, Mistral
★★★★★

« la formation dev etait intense mais grave bien. merci Anthony Khelil »

NolanDWWM - Développeur Web et Web Mobile
★★★★★

« 😊👍 »

AmbreDWWM - Développement Web & Mobile React
★★★★★

« bien 👍 »

Léo BlanchardFormation AWS — DevOps Engineer Professional
★★★★★

« Allan Busi t'es au top, continue comme ça. formation géniale »

MargotFormation Claude & ChatGPT — Comparatif et Cas d'Usage
Read all reviews
Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

Your professional training, anywhere

Let's build
your next
program.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

Reply within 24 h · Industry-certified · Corporate funding
WhatsApp