Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Mastering Active Listening: Professional Training for Improving Communication
Trusted by — schools, companies and industrial groups
25,811 programs · 25 countries
Every program built with a dedicated engineer
Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.
Active Listening training objectives
- Understand the fundamental principles of active listening
- Identify barriers and obstacles to good listening
- Develop concrete techniques to apply active listening in daily life
- Practice active listening in various professional situations
- Master the art of questioning and constructive feedback
- Foster a climate of trust and cooperation in interactions
Active Listening curriculum: 3 modules over 1 day
Module 1 : Develop the Fundamentals of Active Listening
What is active listening? Origins, definitions, impacts on professional communication. Difference between listening and hearing. Importance in helping relationships, sales, management, mediation. Discovery of listening barriers: internal/external distractions, judgments, biases. Self-diagnosis: identify your listening style. The three pillars: availability, benevolence, engagement. Analysis of concrete examples and decoding of non-verbal attitudes.
Module 2 : Techniques and Tools of Active Listening
Active listening techniques: paraphrasing, open questioning, factual feedback, emotional validation. How to structure a successful interview using active listening? Practice through role-playing: empathetic listening, analytical listening, interventionist listening. Adapt your listening to the interlocutor's personality. Use silence and paraphrasing as powerful tools. Know how to identify verbal and non-verbal signals in others. Self-control exercises for spontaneous reactions and emotion management in tense situations.
Module 3 : Active Listening in Professional Situations: Practical Workshop
Role-playing in conflicts, negotiations, annual reviews, team meetings. Collective resolution workshop: understand the hidden need behind the words. Filmed simulations and collective analysis. Setting up a personal action plan: how to integrate active listening into your professional practice? Self-evaluation, trainer and group feedback, building your own active listening tool. Tips for maintaining and improving your skills after the training.
How Active Listening skills are assessed
- Practical role-playing situations observed by the trainer
- MCQ on active listening techniques and concepts
- Individualized feedback and personalized action plan
How the Active Listening course is taught
- Short theoretical inputs adapted to participants' experiences
- Role-playing, role games, collective and individual exercises
- Complete pedagogical support (practical sheets, summaries, self-assessment grids)
- Exchanges and sharing of best practices among peers
Active Listening training: access and practical arrangements
The Mastering Active Listening: Professional Training for Improving Communication program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Mastering Active Listening: Professional Training for Improving Communication program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Mastering Active Listening: Professional Training for Improving Communication program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Our method
How Learni guarantees the quality of your Active Listening training
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
Our social commitment
A school kit donated to a child for every training booked
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
FAQ
Active Listening: frequently asked questions
What can participants do after Mastering Active Listening: Professional Training for Improving Communication training?+
They can understand the fundamental principles of active listening, identify barriers and obstacles to good listening and develop concrete techniques to apply active listening in daily life. Those are the stated objectives of the Mastering Active Listening: Professional Training for Improving Communication program at Beginner level, checked by the end-of-session assessment.
What does the Mastering Active Listening: Professional Training for Improving Communication program cover, day by day?+
Day 1: Develop the Fundamentals of Active Listening. Day 2: Techniques and Tools of Active Listening. Day 3: Active Listening in Professional Situations: Practical Workshop. The Mastering Active Listening: Professional Training for Improving Communication program runs over 1 day, delivered on site.
How is Mastering Active Listening: Professional Training for Improving Communication training assessed?+
Assessment relies on practical role-playing situations observed by the trainer, MCQ on active listening techniques and concepts and individualized feedback and personalized action plan. Learni issues a completion certificate together with the individual assessment report at the end of the Mastering Active Listening: Professional Training for Improving Communication program, which an L&D team can file as evidence.
How much does Mastering Active Listening: Professional Training for Improving Communication training cost per participant?+
Mastering Active Listening: Professional Training for Improving Communication training costs $1,155 per participant. For an in-company team, the flat rate starts at $2,195 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Mastering Active Listening: Professional Training for Improving Communication training take?+
1 day, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Mastering Active Listening: Professional Training for Improving Communication training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Mastering Active Listening: Professional Training for Improving Communication training?+
No specific prerequisites.
Is a certificate issued after Mastering Active Listening: Professional Training for Improving Communication training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Mastering Active Listening: Professional Training for Improving Communication training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
Your professional training, anywhere
Let's build your Active Listening learning path.
30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.
Reply within 24h · Vetted experts · USD invoicing · W-9 available
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