Training Active Listening - Optimizing Your Expert Negotiations

$5,775

  • 5 days
  • Onsite
  • 10 people max.
Ref: DOZ222
10 people max.
$5,775
In-company rate: from $10,395 for the whole team
On-site and certification exam on quote
5 days
Onsite

Don't let this gap widen

Why this program matters

  • Companies lose an average of 35% of revenue due to faulty active listening in negotiations.

  • An untrained expert negotiator misses 2 deals out of 5 due to lack of fine detection.

  • Without this mastery, careers stagnate and sales teams underperform long-term against the competition.

  • Act now to secure your results and your position.

Allan BUSI, Learni trainer · AI expert
Allan BUSI

Learni trainer · AI expert

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

Trusted by — schools, companies and industrial groups

25,806 programs · 25 countries

  • Aptar
  • ArcelorMittal
  • Equans
  • EDF
  • Ubisoft
  • Microsoft

Every program built with a dedicated engineer

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Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.

Active Listening training objectives

  • Master expert active listening in professional certification training
  • Develop advanced skills in detecting client signals
  • Design negotiation strategies based on active listening
  • Optimize closing performance within the company using expert techniques
  • Implement active listening rituals to transform objections
  • Certify your active listening skills for career progression

Active Listening curriculum: 5 modules over 5 days

Module 1 : Theme: Advanced active listening and silence mapping (SPAR method, analysis grid, diagnostic deliverables)

Expert immersion in the mechanisms of active listening applied to sales. Use of the SPAR method to decode unspoken cues, mirror reformulation exercises on real client cases, analysis of strategic silences. Deliverables: personal diagnostic grid and analyzed recordings. 100% practical approach to anchor expert reflexes.

Module 2 : Theme: Active listening and detection of hidden needs (neurosales tools, mind maps, audit deliverables)

Exploration of active listening techniques to reveal unexpressed needs in negotiation. Role-playing with neurosales tools, creation of dynamic mind maps, analysis of complex client verbatims. Deliverables: personal listening audit and advanced detection plan. Focus on precision and speed of analysis.

Module 3 : Theme: Active listening in objection handling and resistance management (RESIST framework, simulations, script deliverables)

Expert mastery of active listening when facing objections during closing. Application of the RESIST framework, high-pressure simulations with instant feedback, decoding of emotional resistances. Deliverables: personalized scripts and auditory response bank. Emphasis on transforming blockages into opportunities.

Module 4 : Theme: Strategic active listening and influence in negotiation (CIAL method, workshops, plan deliverables)

Integration of active listening into complex negotiations using the CIAL method. Workshops for co-constructing influence plans, analysis of real deals, calibration of strategic silences. Deliverables: expert negotiation plan and optimized closing recordings. Intensive practice on company cases.

Module 5 : Theme: Active listening and ultimate closing (expert rituals, certification, assessment deliverables)

Expert synthesis of active listening to maximize closing. Daily mental preparation rituals, final certification with jury, development of skills assessment. Deliverables: 90-day action plan and certified recordings. Consolidation of learning for immediate impact in the company.

How Active Listening skills are assessed

  • Filmed role-playing scenarios with expert jury
  • Skills grid validated by the trainer
  • Personalized assessment and final certification

How the Active Listening course is taught

  • Intensive practice on real cases
  • Individualized feedback each day
  • Concrete tools immediately applicable
  • 30-day post-training follow-up

Active Listening training: access and practical arrangements

The Training Active Listening - Optimizing Your Expert Negotiations program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training Active Listening - Optimizing Your Expert Negotiations program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training Active Listening - Optimizing Your Expert Negotiations program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

How Learni guarantees the quality of your Active Listening training

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

A child walking to school with a backpack
Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Active Listening: frequently asked questions

Which tools are used in Active Listening training?+
Hands-on work runs on SPAR method, analysis grid, diagnostic deliverables, neurosales tools, mind maps and audit deliverables. Those tools come from the Active Listening program itself, delivered on site over 5 days, so participants practise on the stack they will use at work.
What can participants do after Active Listening training?+
They can master expert active listening in professional certification training, develop advanced skills in detecting client signals and design negotiation strategies based on active listening. Those are the stated objectives of the Active Listening program at Expert level, checked by the end-of-session assessment.
What does the Active Listening program cover, day by day?+
Day 1: Theme: Advanced active listening and silence mapping (SPAR method, analysis grid, diagnostic deliverables). Day 2: Theme: Active listening and detection of hidden needs (neurosales tools, mind maps, audit deliverables). Day 3: Theme: Active listening in objection handling and resistance management (RESIST framework, simulations, script deliverables). Day 4: Theme: Strategic active listening and influence in negotiation (CIAL method, workshops, plan deliverables). Day 5: Theme: Active listening and ultimate closing (expert rituals, certification, assessment deliverables). The Active Listening program runs over 5 days, delivered on site.
How is Active Listening training assessed?+
Assessment relies on filmed role-playing scenarios with expert jury, skills grid validated by the trainer and personalized assessment and final certification. Learni issues a completion certificate together with the individual assessment report at the end of the Active Listening program, which an L&D team can file as evidence.
How much does Active Listening training cost per participant?+
Active Listening training costs $5,775 per participant. For an in-company team, the flat rate starts at $10,395 for the whole group, up to 8 people. The detailed quote, sent within one business day, adjusts the amount to the format and how far the syllabus is tailored to your team.
How long does Active Listening training take?+
5 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Active Listening training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Active Listening training?+
Master the fundamentals of sales and negotiation, possess 5 years of field experience in closing, and have conducted complex client interviews.
Is a certificate issued after Active Listening training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Your professional training, anywhere

Let's build your Active Listening learning path.

30 minutes with a learning advisor. No commitment. No sales pitch dressed up as a demo.

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