Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training Blameless Postmortems - Analyze Incidents Without Blame training are: Basic knowledge in IT incident management and teamwork. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training Blameless Postmortems - Analyze Incidents Without Blame training is available in in-person. The format can be adapted to your needs (inter, intra, custom).

Training Blameless Postmortems - Analyze Inciden... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training Blameless Postmortems - Analyze Incidents Without Blame training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training Blameless Postmortems - Analyze Incidents Without Blame training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training Blameless Postmortems - Analyze Incidents Without Blame training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training objectives

Master blameless postmortems to foster a culture of professional improvement

Develop skills in non-blaming incident analysis in a business environment

Design certifiable and actionable postmortem reports

Implement blameless practices to boost system resilience

Optimize lessons learned processes in professional contexts

Facilitate collaborative and effective postmortem workshops

Training program

Module 1Blameless Postmortems Fundamentals: Principles and Mindset (Google SRE, Introductory Workshops)

Discovery of the origins of blameless postmortems at Google SRE, adoption of the no-blame mindset to promote transparency, practical exercises on anonymized real incident cases, drafting of a first chronological event timeline, identification of triggers without personal judgment, production of a simplified report with the trainer to anchor immediately applicable basics in the company.

Module 2Blameless Postmortems Methodology: Data Collection and Analysis (Tools, Timelines)

Structured collection of logs, metrics, and testimonies using tools like Timeline Generator and Blameless Toolkit, detailed construction of contributory timelines in groups, analysis of human and technical contributory factors without fault assignment, collaborative workshops on simulated company incidents, generation of improvement hypotheses, development of concrete priority actions to prevent recurrences.

Module 3Practical Blameless Postmortems Workshops: Facilitation and Communication (Role-Playing, Feedback)

Mastery of blameless workshop facilitation with group techniques like the adapted 5 Whys approach, role-playing on critical IT scenarios to practice emotional neutrality, real-time feedback from the expert trainer, drafting of engaging and readable narrative reports, sharing of participant experiences to enrich practices, creation of customizable templates ready to deploy in your organization.

Module 4Blameless Postmortems Implementation: Integration in the Company (Roadmap, Success Metrics)

Definition of a roadmap to integrate blameless postmortems into existing DevOps processes, measurement of success via KPIs such as MTTR reduction and increased voluntary reporting, case studies of certified French companies, exercises on your anonymized personal incident, personalized action plan with follow-up, delivery of a starter kit including supports and checklists for rapid and impactful deployment.