Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training ITIL Advanced - Master IT Service Management training are: ITIL 4 Foundation certification, 2 years of experience in IT service management, mastery of basic processes.. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training ITIL Advanced - Master IT Service Management training is available in in-person. The format can be adapted to your needs (inter, intra, custom).

Training ITIL Advanced - Master IT Service Manag... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training ITIL Advanced - Master IT Service Management training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training ITIL Advanced - Master IT Service Management training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training ITIL Advanced - Master IT Service Management training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training access terms and deadlines

Training objectives

Master the ITIL 4 Service Value System to align IT and business

Implement advanced service management practices

Optimize incident, problem, and change processes

Deploy value and stakeholder management

Drive continuous improvement with ITIL metrics

Prepare for ITIL 4 Managing Professional certification

Apply ITIL in Agile and DevOps contexts

Training program

Module 1Service Value System: advanced ITIL principles (holistic framework, governance tools, modeling workshops)

Discover the core of ITIL 4 by analyzing cases from leading companies, model your own Service Value Chain with interactive visual tools, conduct group exercises to identify value flows, and produce a personal strategic diagnosis that immediately boosts your IT performance, motivating for concrete results from the next day.

Module 2Creation and Delivery Practices: ITIL methods (design thinking workshops, service simulations)

Dive into Create Deliver Support practices through realistic IT team simulations, design end-to-end services using ITIL templates, test agile delivery scenarios, collaborate on practical exercises to resolve common disruptions, and deliver an optimized service plan, transforming your skills into irresistible competitive advantages.

Module 3Incident/Problem Management: advanced ITIL tools (dashboards, root cause analysis, critical cases)

Master proactive incident management by dissecting real major outage cases, use ITIL analytical tools for in-depth RCA, simulate team war rooms, prioritize recurring problems via risk matrices, and develop a personalized anti-recurrence playbook for smooth and confident IT services.

Module 4Changes and Release: ITIL processes (simulated CABs, CI/CD pipelines, compliance audits)

Implement risk-free changes by simulating ITIL CAB committees, integrate DevOps pipelines with advanced checklists, analyze historical failures for lessons learned, practice release audits in pairs, and generate a robust governance framework, accelerating deployments while minimizing costly downtimes.

Module 5Continuous Improvement and Value: ITIL metrics (KPIs, roadmaps, certification preparation)

Close strongly with continuous improvement, define ITIL KPIs via practical dashboards, build stakeholder value system roadmaps, review through interactive quizzes and mock exams, finalize a personal capstone project integrating all practices, ready to certify and excel in advanced ITIL upon return.