Training PagerDuty - Optimizing Critical Incident Management

On quote

  • 5 days
  • Onsite
  • 10 people max.
Ref: HZF175
10 people max.
On quote
In-company rate: on quote
On-site and certification exam on quote
5 days
Onsite

Don't let this gap widen

Why this program matters

  • Without mastering PagerDuty, DevOps teams see their MTTR surge 45% on average, resulting in estimated productivity losses of 200k€ annually per major incident.

  • 68% of critical outages are amplified by poor on-call escalation, causing burnout and 30% turnover among SREs.

  • Non-optimized companies lose 25% of customers to prolonged downtime.

  • In 2024, 82% of recruiters require PagerDuty on IT resumes: every delay widens the competitive gap and exposes your business to unnecessary risks.

Imed BEN AMOR, Learni trainer · Development expert
Imed BEN AMOR

Learni trainer · Development expert

73%productivity gap
×3cost of inaction
Flag of the United StatesBuilt for US teams
Payment by wire transferEnhanced confidentialityPerfect for companies with 50 to 500 employeesScheduling to fit any time zone

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  • Aptar
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  • Ubisoft
  • Microsoft

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Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.

Learning objectives

  • Master advanced PagerDuty configuration for professional alerts
  • Develop effective escalations and on-call schedules in an enterprise environment
  • Implement PagerDuty integrations with monitoring tools and Slack
  • Optimize automations and workflows to reduce MTTR
  • Analyze incidents via certified PagerDuty reports
  • Design runbooks and playbooks for rapid crisis response

Program

Module 1PagerDuty Configuration: Advanced Users, Teams, and Services

Dive into PagerDuty service customization, creating collaborative teams with granular roles, configuring users and secure permissions, hands-on exercises on real enterprise scenarios, testing basic escalations and generating initial reports to validate setups, while learning to avoid common pitfalls for smooth production deployment.

Module 2PagerDuty Schedules: On-Call Management and Rotating Escalations

Design complex on-call schedules with overrides and multiple layers in PagerDuty, simulate 24/7 team rotations, integrate automatic vacations and SMS notifications, practical workshops on critical cases like traffic spikes, produce tested and optimized schedules, discover how to reduce burnout through balanced alert distribution.

Module 3PagerDuty Integrations: Unified Monitoring and Communication

Connect PagerDuty to Prometheus, Datadog, and Slack via webhooks and APIs, configure intelligent triggers to filter false positives, live integration exercises on your environment, test end-to-end workflows with automated ack and resolve, create unified dashboards for total visibility, transform disparate tools into a smooth and professional response chain.

Module 4PagerDuty Automations: Intelligent Workflows and Runbooks

Develop automated actions with PagerDuty Actions and Extensions, write scripted runbooks in Python for rapid resolution, implement conditional workflows on priority incidents, practice on blackout simulations, generate reusable playbooks with dynamic variables, boost team efficiency by automating 70% of repetitive tasks.

Module 5PagerDuty Analytics: Optimization and Certified Best Practices

Leverage PagerDuty analytics to measure MTTR and SLA, analyze incident histories with heatmaps and trends, workshops on post-mortem optimization, real cases from Fortune 500 companies, finalize an ongoing project with full audit, receive competency certifications to highlight your professional incident management expertise.

Evaluation method

  • Technical MCQ on PagerDuty configurations and integrations
  • Practical evaluation via an ongoing simulated incident project
  • Defense and audit of personalized runbooks

Learning method

  • Sessions led by active certified PagerDuty experts
  • Hands-on exercises on real sandbox environments
  • Ongoing project integrating all training modules
  • Digital course materials and runbook templates provided

Methods, materials and delivery

The Training PagerDuty - Optimizing Critical Incident Management program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.

The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.

Equipment required

For the smooth delivery of the Training PagerDuty - Optimizing Critical Incident Management program, the following equipment is required:

  • Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
  • Training environments installed on workstations or accessible online
  • Course materials, hands-on exercises and complementary resources
  • Post-training access to materials and educational resources

For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.

* contact us for remote delivery feasibility** ratio varies depending on the program

Skills assessment methods

Assessment of skills acquired during the Training PagerDuty - Optimizing Critical Incident Management program is performed through:

  • During training: case studies, hands-on labs and professional scenarios
  • End of training: self-assessment questionnaire and skills evaluation by the trainer
  • After training: completion certificate detailing acquired skills

Program accessibility

Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.

Enrollment terms and lead times

Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.

The Learni story

Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.

Our method

Training quality, guaranteed at every step

Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.

Step 1

Rigorous trainer selection

Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.

  • Triple validation: technical, pedagogical, sectoral.
  • Minimum rating 4.8/5 over the last 12 sessions.
Step 2

You meet the trainer beforehand

30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.

  • Live briefing on goals and team context.
  • Veto right — we swap the trainer for free if needed.
Step 3

Content tailored to your context

No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.

  • Hands-on cases drawn from your stack and projects.
  • Program co-written then validated by your team.
Step 4

Continuous quality follow-up

Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.

  • NPS, knowledge quizzes and skills self-assessment.
  • Satisfaction guarantee: fully satisfied or free rework.

A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.

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Our social commitment

A school kit donated to a child for every training booked

To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.

  • Backpack, notebooks and essential supplies
  • Distributed through our partner charities
  • Included, at no extra cost to you
Enroll and offer a kit
FAQ

Frequently asked questions

What can participants do after PagerDuty training?+
They can master advanced PagerDuty configuration for professional alerts, develop effective escalations and on-call schedules in an enterprise environment and implement PagerDuty integrations with monitoring tools and Slack. Those are the stated objectives of the PagerDuty program at Intermediate level, checked by the end-of-session assessment.
What does the PagerDuty program cover, day by day?+
Day 1: PagerDuty Configuration: Advanced Users, Teams, and Services. Day 2: PagerDuty Schedules: On-Call Management and Rotating Escalations. Day 3: PagerDuty Integrations: Unified Monitoring and Communication. Day 4: PagerDuty Automations: Intelligent Workflows and Runbooks. Day 5: PagerDuty Analytics: Optimization and Certified Best Practices. The PagerDuty program runs over 5 days, delivered on site.
How is PagerDuty training assessed?+
Assessment relies on technical MCQ on PagerDuty configurations and integrations, practical evaluation via an ongoing simulated incident project and defense and audit of personalized runbooks. Learni issues a completion certificate together with the individual assessment report at the end of the PagerDuty program, which an L&D team can file as evidence.
How much does PagerDuty training cost per participant?+
PagerDuty training is priced on quote. The amount depends on headcount, format and how far the syllabus is tailored to your team. A detailed quote is sent within one business day, and team pricing covers the whole group from the second participant.
How long does PagerDuty training take?+
5 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for PagerDuty training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before PagerDuty training?+
Experience in IT monitoring, basics of incident management, and knowledge of REST APIs.
Is a certificate issued after PagerDuty training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for PagerDuty training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
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