Rigorous trainer selection
Each trainer is validated on three criteria: hands-on field expertise, proven pedagogy and alignment with your industry.
- Triple validation: technical, pedagogical, sectoral.
- Minimum rating 4.8/5 over the last 12 sessions.
Training: Mastering PagerDuty - Incident and On-Call Management in Enterprises
Trusted by — schools, companies and industrial groups
25,712 programs · 25 countries
Every program built with a dedicated engineer
Companies: Aptar, ArcelorMittal, Equans, EDF, Ubisoft and Microsoft.
Learning objectives
- Understand the PagerDuty ecosystem and its professional use cases
- Configure and set up on-call notifications for technical teams
- Automate incident management and escalations
- Optimize PagerDuty usage to minimize resolution time
- Analyze incident reports and improve processes using PagerDuty
Program
Module 1Introduction and Getting Started with PagerDuty
Presentation of the platform, installation, account creation, and integration with monitoring tools. Overview of the interface, first demonstrations, and basic configuration.
Module 2Advanced Team and Alert Management
Setting up teams, defining roles, creating services, and escalation policies. Configuring on-call schedules, managing rotations, and automating incident notifications.
Module 3Automation, Monitoring, and Continuous Improvement
Advanced integrations (API, webhooks), automated mitigation plans, and incident analysis via reports. Workshops on developing continuous improvement processes, feedback, and post-mortem management in PagerDuty.
Evaluation method
- Practical case study on incident management
- MCQ on PagerDuty configuration and best practices
- Implementation of a complete process during a final workshop
Learning method
- Interactive demonstrations on the platform in real-world conditions
- Case studies inspired by real scenarios
- Daily practical exercises to validate assimilation
- Delivery of a complete training support document
Methods, materials and delivery
The Training: Mastering PagerDuty - Incident and On-Call Management in Enterprises program is delivered onsite or remote (blended-learning, virtual classroom, remote presence). At Learni, an industry-certified training organization, every program is built to maximize skills acquisition regardless of the chosen format.
The trainer alternates between demonstrative, interrogative and active methods (through hands-on labs and/or scenarios). This pedagogical approach guarantees concrete learning that's immediately applicable at work.
Equipment required
For the smooth delivery of the Training: Mastering PagerDuty - Incident and On-Call Management in Enterprises program, the following equipment is required:
- Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, projector or interactive touch screen (for remote sessions)
- Training environments installed on workstations or accessible online
- Course materials, hands-on exercises and complementary resources
- Post-training access to materials and educational resources
For intra-company training on a site outside Learni, the client commits to providing all required teaching materials (computers, internet, etc.) for the smooth delivery of the program in line with the prerequisites in the communicated program.
* contact us for remote delivery feasibility** ratio varies depending on the program
Skills assessment methods
Assessment of skills acquired during the Training: Mastering PagerDuty - Incident and On-Call Management in Enterprises program is performed through:
- During training: case studies, hands-on labs and professional scenarios
- End of training: self-assessment questionnaire and skills evaluation by the trainer
- After training: completion certificate detailing acquired skills
Program accessibility
Learni is committed to making its programs accessible. All our programs are accessible to people with disabilities. Our teams are available to adapt the pedagogical methods to your specific needs. Please contact us for any adjustment request.
Enrollment terms and lead times
Registration is possible up to 48 business hours before the start of training. All our programs are built for corporate L&D budgets and delivered onsite or remotely.
The Learni story
Founded by engineers and learning experts, Learni's mission is to make high-impact tech training accessible to teams everywhere. We work remotely with organizations across the US and Canada, in your time zone, to help teams upskill fast.
Our method
Training quality, guaranteed at every step
Before, during, after: we frame the brief, introduce the trainer, tailor the content and measure impact. You stay in control from kickoff to wrap-up.
You meet the trainer beforehand
30-minute video call between you and the selected trainer to validate the fit, adjust content and clear any final doubts.
- Live briefing on goals and team context.
- Veto right — we swap the trainer for free if needed.
Content tailored to your context
No recycled slides. The syllabus is reworked from your real cases: tools, constraints, vocabulary, ongoing projects.
- Hands-on cases drawn from your stack and projects.
- Program co-written then validated by your team.
Continuous quality follow-up
Live evaluations, 30/90/180-day check-ins and a consolidation plan. If the impact misses the mark, we rework it.
- NPS, knowledge quizzes and skills self-assessment.
- Satisfaction guarantee: fully satisfied or free rework.
A simple promise: you don't pay to discover the trainer on day one. Everything is validated upfront, by you.
Our social commitment
A school kit donated to a child for every training booked
To fight inequalities in access to education, Learni donates a complete school kit to a child in need for every training booked. You build your skills, a child heads back to school.
- Backpack, notebooks and essential supplies
- Distributed through our partner charities
- Included, at no extra cost to you
FAQ
Frequently asked questions
What can participants do after Training: Mastering PagerDuty training?+
They can understand the PagerDuty ecosystem and its professional use cases, configure and set up on-call notifications for technical teams and automate incident management and escalations. Those are the stated objectives of the Training: Mastering PagerDuty program at Intermediate level, checked by the end-of-session assessment.
What does the Training: Mastering PagerDuty program cover, day by day?+
Day 1: Introduction and Getting Started with PagerDuty. Day 2: Advanced Team and Alert Management. Day 3: Automation, Monitoring, and Continuous Improvement. The Training: Mastering PagerDuty program runs over 3 days, delivered on site.
How is Training: Mastering PagerDuty training assessed?+
Assessment relies on practical case study on incident management, MCQ on PagerDuty configuration and best practices and implementation of a complete process during a final workshop. Learni issues a completion certificate together with the individual assessment report at the end of the Training: Mastering PagerDuty program, which an L&D team can file as evidence.
How much does Training: Mastering PagerDuty training cost per participant?+
Training: Mastering PagerDuty training is priced on quote. The amount depends on headcount, format and how far the syllabus is tailored to your team. A detailed quote is sent within one business day, and team pricing covers the whole group from the second participant.
How long does Training: Mastering PagerDuty training take?+
3 days, available live online (US time zones) or on-site at your offices. Half-day tracks spread over several weeks are possible so the team stays operational.
Who pays for Training: Mastering PagerDuty training?+
Most US teams pay directly through their company L&D or training budget. Learni invoices in US dollars and accepts bank transfer (ACH/wire) or card, with volume pricing for teams. A purchase order is welcome.
What do participants need to know before Training: Mastering PagerDuty training?+
Basic knowledge of IT infrastructures and incident processes, familiarity with monitoring recommended.
Is a certificate issued after Training: Mastering PagerDuty training?+
Yes. A Learni completion certificate is issued, along with the individual evaluation report. Learni is a certified training provider and prepares for third-party certifications, but does not award them itself.
Does Learni provide the equipment for Training: Mastering PagerDuty training?+
No. A computer and a stable internet connection are required for each participant. Learni provides the learning platform, the trainer and all course materials.
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