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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training: Mastering Active Listening for Effective Professional Communication training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training: Mastering Active Listening for Effective Professional Communication training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training: Mastering Active Listening for Effective Professional Communication training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Definition of active listening, distinction between passive and active listening, importance in professional communication. Presentation of situations where active listening makes the difference (negotiation, conflict management, management, customer relations). Basics of effective interpersonal communication.
Identification and practice of active listening tools: paraphrasing, questioning, validation, non-verbal attitude (paraverbal and body language). Fun workshops to experiment with these methods. Analysis of concrete examples from the professional world.
Recognize natural barriers to listening: cognitive biases, prejudices, multitasking, emotions. Exercises to identify and overcome these blockages. Dialogue simulations and role-playing games. Collective debriefing to anchor learning. Development of a personal action plan to permanently transform one's listening posture.
Target audience
Employees, managers, sales professionals, customer service professionals, and anyone wishing to improve their communication skills
Prerequisites
No prerequisites
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