Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Formation ITIL - Maîtriser la gestion des services IT pros training are: Notions de base en informatique, expérience support utilisateur recommandée. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Formation ITIL - Maîtriser la gestion des services IT pros training is available in présentiel. The format can be adapted to your needs (inter, intra, custom).

Formation ITIL - Maîtriser la gestion des servic... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Formation ITIL - Maîtriser la gestion des services IT pros training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Formation ITIL - Maîtriser la gestion des services IT pros training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Formation ITIL - Maîtriser la gestion des services IT pros training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training objectives

Maîtriser les principes ITIL 4 pour gestion services professionnelle

Comprendre le Service Value System et ses composantes en entreprise

Développer compétences en pratiques ITIL pour incidents et demandes

Implémenter l'amélioration continue via le guiding principles

Appliquer ITIL dans scénarios concrets certifiants

Préparer certification ITIL 4 Foundation pour CV impactant

Training program

Module 1Fondamentaux ITIL : concepts clés et Service Value System (SVS, principes guidants, dimensions service)

Découvrez les bases d'ITIL 4 en analysant le Service Value System, explorez les quatre dimensions du management de services avec cas d'entreprise réels, réalisez des exercices pratiques pour mapper vos processus actuels, créez votre premier diagramme SVS personnel, discutez impacts business via ateliers interactifs, ancrez compétences fondamentales pour projets immédiats.

Module 2Pratiques ITIL : gestion incidents, demandes, changements (workflows ITSM, outils Service Desk)

Plongez dans pratiques essentielles ITIL en simulant gestion d'incidents prioritaires avec outils comme ServiceNow ou Jira, configurez workflows demandes utilisateurs via exercices hands-on, analysez risques changements avec matrices d'impact, développez plans de réponse rapides sur cas concrets d'entreprise, produisez livrables actionnables comme procédures standardisées, boostez efficacité opérationnelle dès le lendemain.

Module 3Application ITIL : amélioration continue et certification (simulations, QCM, projet fil rouge)

Appliquez ITIL globalement via projet fil rouge intégrant toutes pratiques apprises, menez ateliers amélioration continue avec modèle Continual Improvement Register, préparez certification ITIL 4 Foundation par QCM blancs et revues, testez compétences sur scénarios business complexes, recevez feedback personnalisé du formateur expert, repartez avec portfolio prêts pour implémentation en entreprise certifiante.