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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
10 spots per session maximum — 10 already taken
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30 free minutes with a training advisor — no commitment.
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Don't let this gap widen
Without optimized critical incident management, 70% of outages escalate uncontrollably, turning minor issues into multi-hour disasters.
Enterprises lose an average of $9,000 per minute of downtime, with unresolved incidents costing SRE teams up to $500,000 annually in lost productivity and fines.
Poor escalation and alerting lead to 40% higher MTTR, eroding customer trust, spiking churn rates by 25%, and stalling careers for on-call managers unable to deliver reliability SLAs.
Every month without these skills, your business bleeds revenue while competitors surge ahead.
The Training PagerDuty - Optimize Critical Incident Management training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training PagerDuty - Optimize Critical Incident Management training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training PagerDuty - Optimize Critical Incident Management training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Advanced installation and setup of PagerDuty. Configuration of services, teams, and escalations. Integrations with Slack, Jira, Prometheus. User management and on-call schedules. Intelligent routing rules. Practical exercises on real enterprise cases. Setup of red thread project: complete alerting system. Simulated escalation tests. SRE best practices. Analysis of real incident logs. Alert threshold optimization. Hands-on API scripting for PagerDuty. Debugging complex integrations. Approximately 120 words.
Workflow automation with PagerDuty extensions. Advanced noise suppression rules. Incident analytics and MTTR reporting. Automated post-mortems. Cloud integrations with AWS, Azure. High availability setups. Security and GDPR compliance. Professional exercises on critical incidents. Progress on red thread project: simulated production deployment. High availability load testing. Custom events and payloads. Licensing cost optimization. Advanced SRE use cases. Q&A with expert trainer. Post-training deployment support. Hands-on real resolutions. Approximately 110 words.
Target audience
SRE Engineers, DevOps professionals, on-call managers, and IT teams seeking to upskill in incident management
Prerequisites
DevOps/SRE experience, REST APIs, Python/Bash scripting, monitoring tools like Prometheus
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