Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Mastering Active Listening: Professional Training to Improve Communication training are: No specific prerequisites. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Mastering Active Listening: Professional Training to Improve Communication training is available in online. The format can be adapted to your needs (inter, intra, custom).

Mastering Active Listening: Professional Trainin... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Mastering Active Listening: Professional Training to Improve Communication training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Mastering Active Listening: Professional Training to Improve Communication training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Mastering Active Listening: Professional Training to Improve Communication training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training objectives

Understand the fundamental principles of active listening

Identify barriers and obstacles to effective listening

Develop concrete techniques to apply active listening in everyday professional life

Practice active listening in various professional situations

Master the art of questioning and constructive feedback

Foster a climate of trust and cooperation in interactions

Training program

Module 1Developing the Fundamentals of Active Listening

What is active listening? Origins, definitions, impacts on professional communication. Difference between listening and hearing. Importance in helping relationships, sales, management, mediation. Discovery of listening barriers: internal/external distractions, judgments, biases. Self-diagnosis: identify your listening style. The three pillars: availability, benevolence, engagement. Analysis of concrete examples and decoding of non-verbal attitudes.

Module 1Techniques and Tools for Active Listening

Active listening techniques: paraphrasing, open questioning, factual feedback, emotional validation. How to structure a successful interview using active listening? Practice through role-playing: empathetic listening, analytical listening, interventionist listening. Adapt your listening to the interlocutor's personality. Use silence and paraphrasing as powerful tools. Identify verbal and non-verbal signals in others. Exercises in self-control of spontaneous reactions and emotion management in tense situations.

Module 1Active Listening in Professional Situations: Practical Workshop

Role-playing in conflicts, negotiations, annual reviews, team meetings. Collective resolution workshop: understand the hidden need behind the words. Filmed simulations and collective analysis. Setting up a personal action plan: how to integrate active listening into your professional practice? Self-evaluation, trainer and group feedback, building your own active listening tool. Tips for maintaining and perfecting your skills after the training.

Evaluation method

Practical role-playing situations observed by the trainer
MCQs on active listening techniques and concepts
Individualized feedback and personalized action plan

Learning method

Short theoretical inputs adapted to participants' experiences
Role-playing, group games, collective and individual exercises
Complete pedagogical support (practical sheets, summaries, self-assessment grids)
Exchanges and sharing of best practices among peers