Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training BMC Remedy - Mastering IT Incident Management training are: Basic computer knowledge, familiarity with ITIL processes and incident management. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training BMC Remedy - Mastering IT Incident Management training is available in in-person. The format can be adapted to your needs (inter, intra, custom).

Training BMC Remedy - Mastering IT Incident Mana... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training BMC Remedy - Mastering IT Incident Management training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training BMC Remedy - Mastering IT Incident Management training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training BMC Remedy - Mastering IT Incident Management training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training access terms and deadlines

Training objectives

Master the fundamentals of BMC Remedy for professional incident management

Develop skills in creating and tracking tickets in a corporate context

Configure BMC Remedy forms and workflows for real-world cases

Implement certifying processes aligned with ITIL standards

Optimize BMC Remedy for efficient use in service desk

Design reports and dashboards to analyze IT performance

Training program

Module 1BMC Remedy Fundamentals and Installation

Discovery of BMC Remedy. Installation of the environment. Navigation in the main interfaces. Understanding of ITSM modules. Creation of a first incident ticket. Practical exercises on real company cases. Setting up the red thread project: simulation of a service desk. Management of users and basic roles. Hands-on practice with real scenarios. Learning of integrated ITIL concepts. Initial configuration of forms. Interactive tests to validate learning.

Module 2BMC Remedy Ticket and Workflow Configuration

Customization of BMC Remedy forms. Creation of incident categories. Definition of automated workflows. Management of priorities and SLAs. Professional exercises on ticket escalation. Integration with knowledge bases. Red thread project: modeling an incident process. Hands-on application of business rules. Analysis of real company cases. Configuration of notifications. Testing of workflows in real conditions. Optimization for IT support teams.

Module 3Advanced BMC Remedy Incident and Change Management

Tracking and resolution of BMC Remedy incidents. Management of service requests. ITIL change processes. Use of automated approvals. Exercises on real enterprise cases. Interim red thread project report. Hands-on practice with assets and CMDB. Configuration of advanced searches. Analysis of incident trends. Integration with external tools. Simulated professional scenarios. Real-time skills validation.

Module 4Reports, BMC Remedy Deployment, and Best Practices

Creation of BMC Remedy reports and dashboards. Export of analytical data. Best practices for production deployment. Security and audits. Finalization of the red thread project: full presentation. Exercises on performance optimization. Enterprise cases for IT audits. Setting up backups. Training on routine maintenance. Evaluation of acquired skills. Advice for certifying integration in the enterprise. Presentation and personalized feedback.

Evaluation method

Multiple-choice quiz to validate acquired knowledge at the end of the BMC Remedy training
Continuous evaluation through professional practical exercises
Presentation of the red thread project to the expert trainer