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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training Post-mortem - Analyze Incidents to Prevent Recurrences training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training Post-mortem - Analyze Incidents to Prevent Recurrences training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training Post-mortem - Analyze Incidents to Prevent Recurrences training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Discovery of the origins and benefits of blameless post-mortems in tech companies, hands-on use of collaborative tools like Miro and Google Jamboard to structure workshops, analysis of famous real incident cases with timelines and contributing factors, practical exercises to identify weak signals, creation of a personalized post-mortem template to take away, all while fostering a blame-free culture to encourage transparency and collective learning.
Team simulation of a concrete incident with role-playing to gather testimonies and data, application of methods like the 5 Whys and fishbone diagram to uncover root causes, prioritization of actions using impact/effort matrix and assignment of responsibilities, drafting of a professional post-mortem report with measurable recommendations, monitoring of resolution KPIs like MTTR and recurrence rate, establishment of a plan for recurring rituals for your organization, final deliverable: complete folder ready to deploy.
Target audience
IT Managers, project managers, support and DevOps teams seeking to develop skills in incident analysis
Prerequisites
Basic knowledge of project management or IT environment, no technical expertise required
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