Is the training Qualiopi certified?

Yes, Learni is a Qualiopi-certified training organization. This certification guarantees the quality of our courses and enables funding through OPCO and other mechanisms.

How can I fund my training?

Our courses are eligible for OPCO funding. Learni supports you through the funding process. A personalized quote is available upon request.

What are the prerequisites for this training?

The prerequisites for the Training PagerDuty - Optimizing IT Incident Management training are: Experience in IT monitoring, knowledge of REST APIs and basic incident management. A preliminary interview validates your eligibility.

Is the training available in person?

Yes, the Training PagerDuty - Optimizing IT Incident Management training is available in remote. The format can be adapted to your needs (inter, intra, custom).

Training PagerDuty - Optimizing IT Incident Mana... | Learni

The story of Learni

Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.

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Methods, approaches, and teaching resources

The Training PagerDuty - Optimizing IT Incident Management training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.

The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.

Teaching resources provided

To ensure the quality of the Training PagerDuty - Optimizing IT Incident Management training, Learni provides the following teaching resources:

Mac or PC computers, high-speed fiber internet, whiteboard or flipchart, video projector or interactive touchscreen (for remote sessions)
Training environments installed on workstations or accessible online
Course materials, practical exercises, and supplementary resources
Post-training access to materials and teaching resources

For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.

* contact us for remote feasibility** ratio varies depending on the training followed

Assessment methods

The assessment of skills acquired during the Training PagerDuty - Optimizing IT Incident Management training is carried out through:

During training: case studies, practical exercises, and professional scenarios
At the end of training: self-assessment questionnaire and skills evaluation by the trainer
After training: training completion certificate detailing acquired skills

Training accessibility

Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.

Training access terms and deadlines

Training objectives

Master advanced PagerDuty configuration for professional alerts

Develop custom integrations with enterprise tools

Implement effective escalations and on-call rotations

Analyze incidents using PagerDuty analytics to optimize processes

Design automated runbooks to reduce MTTR

Deploy team certifications in PagerDuty skills

Training program

Module 1PagerDuty Configuration: Services and Advanced Escalations (API Integrations, Custom Rules)

Dive into PagerDuty service customization, configure intelligent escalation rules tailored to your enterprise infrastructure, integrate multiple alert sources via REST API, test critical incident scenarios in real-time, create your first escalation diagrams with hands-on exercises on real cases, and validate optimized configurations for immediate responsiveness.

Module 2PagerDuty Integrations: Automations with DevOps Tools (Slack, Jira, Terraform)

Explore PagerDuty's native connectors for Slack and Jira, automate incident workflows with custom webhooks, implement advanced triggers linked to Terraform and Kubernetes, perform integration exercises in your simulated environment, generate automated flows to reduce response times, and document your setups for enterprise production replication.

Module 3PagerDuty Incident Management: On-Call and Runbooks (Rotations, Acknowledgments)

Master dynamic on-call rotations in PagerDuty, configure overrides for unforeseen emergencies, write and test interactive runbooks for rapid resolution, simulate team incidents with automated acknowledgments, analyze resolution patterns via timelines, and produce reusable runbooks to boost professional SRE efficiency.

Module 4PagerDuty Analytics: Reporting and Optimization (Dashboards, MTTR Metrics)

Build custom dashboards in PagerDuty Event Intelligence, analyze MTTR and SLAs with advanced metrics, identify bottlenecks via incident heatmaps, apply exercises on real enterprise data, optimize processes to reduce downtime, and export executive reports demonstrating added value in certified skills.

Module 5PagerDuty Optimization: Best Practices and Deployment (Security, Scaling)

Adopt SRE best practices for PagerDuty in multi-team scaling, strengthen security with RBAC and audit logs, deploy high-availability configurations on clusters, test complete disaster recovery scenarios, review your end-to-end project with expert code review, and prepare an action plan to integrate PagerDuty into your enterprise with post-training support.