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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training Blameless Postmortems - Analyze Incidents Without Blame in Teams training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training Blameless Postmortems - Analyze Incidents Without Blame in Teams training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training Blameless Postmortems - Analyze Incidents Without Blame in Teams training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Discovery of the origins of blameless postmortems at Google and Etsy, adoption of the no-blame mindset to promote honesty, analysis of real major incident cases transformed into lessons learned, practical exercises on simple IT scenarios, drafting a first blameless postmortems report template, group discussion to identify cultural barriers in the enterprise.
Step-by-step construction of an incident timeline using tools like Draw.io and Miro, identification of root causes via the 5 Whys method and fishbone diagram, collaborative workshops on fictional incidents inspired by production environments, simulation of contribution loops for corrective actions, production of a complete report with prioritized actions, personalized feedback from the trainer to refine professional skills.
Hands-on experience with tools like Blameless Toolkit, Retrium, and Google Jamboard for virtual sessions, facilitation techniques to manage emotional tensions and encourage participation, role-plays on real DevOps cases involving network or deployment incidents, video recording of a session facilitated by you, structured feedback to build confidence, creation of facilitation guidelines tailored to your team.
Definition of a rollout plan for blameless postmortems in your organization with KPI metrics such as reduced MTTR, case studies of French companies that adopted this practice, exercises on integration with tools like Jira or PagerDuty, development of your personal red thread project with an action roadmap, simulation of an executive review to validate deliverables, closing with multiple-choice quiz and certifying skills certificate.
Target audience
SRE Engineers, DevOps teams, IT managers seeking to enhance skills in incident analysis
Prerequisites
Basic IT knowledge, experience in team management or technical projects
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