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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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30 free minutes with a training advisor — no commitment.
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Don't let this gap widen
Sans maîtrise de BMC Remedy 2026, les équipes ITSM perdent 45% de temps sur les tickets non automatisés, augmentant le MTTR à plus de 8 heures par incident critique.
Les entreprises subissent 30% d'escalades inutiles, coûtant en moyenne 15 000€ par mois en productivité perdue et amendes conformité.
En 2025, 68% des audits ITIL échouent faute de compétences avancées, menaçant promotions et contrats clients.
Chaque retard creuse l'écart avec concurrents optimisés, risquant parts de marché vitales.
The Formation BMC Remedy 2026 - Optimiser l'ITSM avancé training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Formation BMC Remedy 2026 - Optimiser l'ITSM avancé training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Formation BMC Remedy 2026 - Optimiser l'ITSM avancé training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Plongez dans la personnalisation des formulaires et workflows BMC Remedy 2026, configurez des règles métier avancées avec l'AR System Server, intégrez des plugins pour l'automatisation des tickets incidents, réalisez des exercices pratiques sur des cas d'entreprise réels comme la gestion prioritaire des changements, testez des scripts AR pour accélérer les résolutions, produisez un workflow opérationnel livrable avec documentation complète pour une mise en production immédiate.
Approfondissez les intégrations avec outils tiers via API REST et Mid-Tier de BMC Remedy 2026, déployez des configurations haute disponibilité pour environnements critiques, optimisez les performances avec tuning serveur et caching, simulez des scénarios ITIL v4 sur incidents majeurs, créez des dashboards personnalisés Smart Reporting pour analyse prédictive, validez par un projet fil rouge d'optimisation complète, obtenez des livrables prêts pour l'entreprise avec plan de monitoring proactif.
Target audience
Administrateurs ITSM, responsables ITIL, ingénieurs support N2/N3 pour montée en compétences
Prerequisites
Expérience BMC Remedy antérieur, ITIL Foundation, SQL et scripting JavaScript
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