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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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The Training: Boost Your Store Sales with Click & Collect: Implementation and Optimization training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Training: Boost Your Store Sales with Click & Collect: Implementation and Optimization training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Training: Boost Your Store Sales with Click & Collect: Implementation and Optimization training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Definition and history of Click & Collect, study of consumer trends, analysis of existing models, identification of advantages and limitations, reflection on the omnichannel customer experience.
Mapping the customer journey, criteria for choosing a technical platform, integration with the website and POS system, real-time stock management, preparation and pickup processes.
Digital communication for launching the service, drive-to-store, after-sales management and customer service, analysis and improvement of key indicators (KPIs), practical cases and sector feedback.
Target audience
Retailers, store managers, e-commerce managers, digital project managers
Prerequisites
Having a physical point of sale or experience in store management
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