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Founded by passionate advocates of learning and innovation, Learni set out to make professional training accessible to everyone, everywhere in the world. Our team works in the largest cities such as Paris, Lyon, Marseille, and internationally, to support talents and organizations in their skills development.
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30 free minutes with a training advisor — no commitment.
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Cybersecurity training in Oklahoma City in December 2026 with Learni. Certified, expert trainers, eligible for employer funding. Free quote.
Artificial Intelligence training in San Francisco in October 2026 with Learni. Certified, expert trainers, eligible for employer funding. Free quote.
Artificial Intelligence training in Cardiff in May 2026 with Learni. Certified, expert trainers, eligible for employer funding. Free quote.
No-Code / Low-Code training in Leeds in November 2026 with Learni. Certified, expert trainers, eligible for employer funding. Free quote.
Don't let this gap widen
Sans maîtrise de la création et du déploiement de chatbots, 65 % des interactions clients échouent, générant frustrations et abandons immédiats.
Chaque incident coûte en moyenne 1 200 € en temps de support humain et opportunités perdues, représentant jusqu'à 20 % de CA mensuel envolé pour les entreprises mal équipées.
Les responsables marketing et relation client sans ces compétences voient leur carrière menacée : 40 % des échecs digitaux mènent à des restructurations.
Chaque mois sans expertise aggrave le retard concurrentiel, exposant votre business à une érosion irréversible de la fidélité client.
The Maîtriser la Création et le Déploiement de Chatbots pour les Entreprises training is delivered in-person or remotely (blended-learning, e-learning, virtual classroom, remote in-person). At Learni, a Qualiopi-certified training organization, each program is designed to maximize skills acquisition, regardless of the training mode chosen.
The trainer alternates between demonstrative, interrogative, and active methods (through practical exercises and/or real-world scenarios). This pedagogical approach ensures concrete and directly applicable learning in the workplace.
To ensure the quality of the Maîtriser la Création et le Déploiement de Chatbots pour les Entreprises training, Learni provides the following teaching resources:
For in-house training at a location external to Learni, the client ensures and commits to having all necessary teaching materials (IT equipment, internet connection...) for the proper conduct of the training action in accordance with the prerequisites indicated in the communicated training program.
The assessment of skills acquired during the Maîtriser la Création et le Déploiement de Chatbots pour les Entreprises training is carried out through:
Learni is committed to the accessibility of its professional training programs. All our training programs are accessible to people with disabilities. Our teams are available to adapt teaching methods to your specific needs. Do not hesitate to contact us for any accommodation request.
Learni training programs are available for inter-company and intra-company settings, both in-person and remote. Registration is possible up to 48 business hours before the start of training. Our programs are eligible for OPCO, Pôle emploi, and FNE-Formation funding. Contact us to discuss your training project and funding possibilities.
Historique et évolution des chatbots, panorama des solutions existantes, bénéfices pour les entreprises, identification des meilleurs cas d’usage, initiation à la rédaction de scénarios conversationnels, exercices de brainstorming sur les besoins métiers.
Structures conversationnelles : arborescence, intents, entités ; principes de design conversationnel ; choix des outils (plateformes no-code et frameworks de développement) ; élaboration pas à pas d’un flux de discussion ; exercices pratiques de conception sur des cas réels.
Création pas à pas d’un chatbot sur une plateforme populaire (ex. ManyChat, Dialogflow ou Chatfuel) : paramétrage, intégration multicanal (site web, Facebook Messenger…), récupération et analyse des données utilisateurs, mise à l’échelle, tests et bonnes pratiques de suivi. Session d’optimisation et retours d’expériences.
Target audience
Professionnels du marketing digital, développeurs, responsables relation client, chefs de projet numérique
Prerequisites
Connaissance de base en programmation et compréhension générale du web
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